Contract Spy
Manchester, UK
ITSM Reporting Analyst (12 month Contract)
Job Reference hbuk/TP/158/2779
Contract Type Day Rate Contractor
Closing Date 13 September, 2026
The opportunity
As the ITSM Reporting Analyst, you will deliver operational reporting, analytics, and management information (MI) across UK Service Delivery, specifically covering Incident, Problem, Change, Release, and Service Desk functions. You will support operational governance, service performance monitoring, and senior leadership reporting through the design and production of dashboards, trend analytics, and reporting insights. In addition to daily business-as-usual (BAU) activities, you will actively support critical reporting transformation initiatives, including the migration of the banks ITSM tool from Service Manager to ServiceNow and the modernisation of reporting capabilities through cloud-based Power BI solutions.
Key responsibilities
Core Reporting & Analysis
ITIL Report...