£600 - £700 per day
Contract Spy
Perth, UK
Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client.
Experience required
Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end
Strong background in product ownership, including defining and delivering platform roadmaps
Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers)
Hands-on experience overseeing contact centre operations including telephony and IVR systems
Experience managing and optimising digital customer engagement channels
Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment
Experience utilising analytics and AI within customer experience or contact centre platforms
Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives
The successful applicant should be able to...