6 jobs found in Perth

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...

Whitebridge is seeking a Business Analyst with experience in trading systems, ideally Energy/ETRM. Key Responsibilities Lead and drive requirements gathering across diverse workstreams, selecting suitable formats and methods. Translate business needs into clear, actionable plans for development teams. Facilitate core Agile ceremonies (sprint planning, stand-ups, retros, demos) using Scrum or Kanban. Coordinate and collaborate with stakeholders across business and technical domains. Document AS-IS and TO-BE states, including system architecture, data flows and integration points. Support system migrations (including cloud and obsolescence upgrades) and solution transitions. Identify and recommend process or product improvements to optimise outcomes. Contribute domain knowledge on energy markets, including trading practices and market drivers. Preferred Experience Strong background in Business Analysis and/or Product Analysis....

Business Analyst Rate: £651.13 per day (via umbrella) Duration: 6 months Location: Edinburgh – Hybrid working model (3 days on-site)   Provide business analysis expertise delivering a robust, scalable transaction management solution supporting a global operating model. The role gathers and translates business requirements, documents current and target-state processes, influences solution design, and supports delivery through working closely with business and technology.   Key Stakeholders Product owners Operations teams Project Managers Clients   Key Accountabilities / Responsibilities Business Analysis Capture, analyse and document end-to-end business processes (including IT processes). Participating in change management activities which can include tasks such as timeline planning, tracking progress and stakeholder engagement. Translate and clarify business requirements; define...

Whitebridge is seeking a Business Analyst with experience in trading systems, ideally Energy/ETRM. Key Responsibilities Lead and drive requirements gathering across diverse workstreams, selecting suitable formats and methods. Translate business needs into clear, actionable plans for development teams. Facilitate core Agile ceremonies (sprint planning, stand-ups, retros, demos) using Scrum or Kanban. Coordinate and collaborate with stakeholders across business and technical domains. Document AS-IS and TO-BE states, including system architecture, data flows and integration points. Support system migrations (including cloud and obsolescence upgrades) and solution transitions. Identify and recommend process or product improvements to optimise outcomes. Contribute domain knowledge on energy markets, including trading practices and market drivers. Preferred Experience Strong background in Business Analysis and/or Product Analysis....

Whitebridge is looking for a Data Engineer with expertise in Microsoft Azure and Databricks Key experience required: Extensive experience in programming/query language skills including Python/PySpark and SQL. Data engineering experience - via data preparation, transformation & conversion to allow for rapid processing of system data across a number of different formats & structures Experience in Databricks, Azure, ADF (Azure Data Factory), Streamlit or alternatives. Excellent technical computing, analysis, design and development skills to a proven professional level. A good understanding of data modelling, ELT design patterns, data governance, and security best practices. A problem-solving mindset, curiosity, and adaptability - able to operate as a generalist across multiple data domains A strong background in delivering using cloud-based Microsoft Azure Data and Analytics capabilities, Microsoft DevOps and Agile delivery Experience with...

Whitebridge is seeking a Business Analyst with experience in trading systems, ideally Energy/ETRM. Key Responsibilities Lead and drive requirements gathering across diverse workstreams, selecting suitable formats and methods. Translate business needs into clear, actionable plans for development teams. Facilitate core Agile ceremonies (sprint planning, stand-ups, retros, demos) using Scrum or Kanban. Coordinate and collaborate with stakeholders across business and technical domains. Document AS-IS and TO-BE states, including system architecture, data flows and integration points. Support system migrations (including cloud and obsolescence upgrades) and solution transitions. Identify and recommend process or product improvements to optimise outcomes. Contribute domain knowledge on energy markets, including trading practices and market drivers. Preferred Experience Strong background in Business Analysis and/or Product Analysis....