24 customer service jobs found in London

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain 's best employers and believe this starts with placing the candidate at the heart of everything we do!   Job Purpose This role will leverage advanced analytics and machine learning to deliver data-driven insights that improve operational efficiency and inform strategic decisions across the organisation. The role is responsible for developing innovative analytical models, utilising cutting-edge technologies, and contributing to transformative initiatives within the railway sector. Through collaboration with cross-functional teams, the AI & Data Science Specialist supports GBRX in driving meaningful,...

Location London Business Line Enabling Functions Job Type Contract Date published 10-Aug-2026 Req # 24569 Job description   Job Title: IT Asset Management Engineer (Hardware) Location: London (full-time on-site) Duration: 12 months Contract Start Date: ASAP August 2026 Day Rate: Competitive (Inside IR35)   Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.   The Role We are looking for a proactive and customer-focused IT Engineer...

Contract Type Day Rate Contractor Closing Date 14 August, 2026 Job Category Tech, Data and Digital Business Unit Systems and Infrastructure (UKT) Location London OR Manchester, United Kingdom Posted on 31 July, 2026 The opportunity  The Efficiency and Automation team is a multi-disciplinary team responsible for streamlining business processes, reducing administrative burden and enhancing operational efficiency across the Bank. Through a combination of process automation, intelligent automation, agentic workflows and Generative AI, the team delivers frequent, high-impact improvements that enable colleagues to focus more time on value-adding activities and customer service. As automation technologies continue to evolve, the team is expanding its use of Agentic Automation, Predictive and Generative AI capabilities to automate increasingly complex processes, enhance decision-making and improve employee and customer experiences. The...

The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK 's security, defend our values, reduce poverty, and tackle global challenges with our international partners.   SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.    As a Lead IT Service Manager , your main responsibilities will be: Lead and motivate a team of IT Service Management experts to develop positive relationships and ensure successful service delivery Accountable for the execution of Continual Service...

Change Lead - Global Retail Technology Programme (Contract) Duration: Initial 6 Months Location: Reading or Dublin (Hybrid basis) Job Type: Inside IR35 Day Rate   We're looking for an experienced Change Lead to lead business change activities for a major global Point of Sale (POS) transformation programme .   This is an exciting opportunity for someone who has successfully delivered change on a large-scale POS implementation, upgrade, or similar retail technology transformation , driving adoption across multiple markets and business functions.   What you'll be doing Leading end-to-end change delivery across a global retail technology programme Developing and executing change, communications and stakeholder engagement strategies Conducting change impact and business readiness assessments Driving user adoption and organisational readiness through deployment and go-live Managing change risks, resistance and...

We are Subsea7, a global leader in the delivery of offshore projects and services for the energy industry. We make offshore energy transition possible through the continuous evolution of lower-carbon oil and gas and by enabling the growth of renewables and emerging energy. At Subsea7, we are looking for people who think differently. We want people who can bring new ideas and who are willing to take on challenges that will enable us to make a positive impact on a global stage. In turn we will lift you up and encourage you to go further. Onshore or offshore, embark on a journey of opportunities, continuous learning and development. Start your journey with us today. Title: IT Engagement Project Lead Location: Aberdeen (Westhill), GB #job-location.job-location-inline { display: inline; } Job Closing Date: 19 Aug 2026 Overview Subsea7 is seeking an IT Engagement Project Lead Consultant on a 6-month contract based in Aberdeen or London. The IT Engagement...

Enterprise AI Lead Product Owner Inside IR35 4-5 days on site in London Initial 6 month engagement   emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.   We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.   We are seeking an exceptional Enterprise Wide AI Lead Product Owner to lead the evolution, adoption and governance...

About This Role Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation. Bounteous is backed by New Mountain Capital, a New York-based growth-oriented investment firm that emphasizes business building.   Job Description – Change Management Lead 6 Months contract Role Overview We are seeking an experienced Change Management Lead to drive the people, process and organisational change agenda across complex business and technology transformation programmes within the telecommunications sector. The role will be responsible for developing and executing an...

We are Subsea7, a global leader in the delivery of offshore projects and services for the energy industry. We make offshore energy transition possible through the continuous evolution of lower-carbon oil and gas and by enabling the growth of renewables and emerging energy. At Subsea7, we are looking for people who think differently. We want people who can bring new ideas and who are willing to take on challenges that will enable us to make a positive impact on a global stage. In turn we will lift you up and encourage you to go further. Onshore or offshore, embark on a journey of opportunities, continuous learning and development. Start your journey with us today. Title: IT Engagement Project Lead Location: Aberdeen (Westhill), GB #job-location.job-location-inline { display: inline; } Job Closing Date: 19 Aug 2026 Overview Subsea7 is seeking an IT Engagement Project Lead Consultant on a 6-month contract based in Aberdeen or London. The IT Engagement...

Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity. Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk. We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful...

DevOps and Automation Engineer Contract: Outside IR35 Duration: 6 months   Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.   This assignment will be to work with the DevOps and Automation Manager to create and deliver the DevOps and Automation roadmap with a heavy focus on “Everything Ephemeral” including Agentic AI and ephemeral environments.   Key responsibilities and deliverables: Liaise closely with IT Delivery Managers, including...

Business Analyst Content Strategy, Contentful & Headless CMS We 're looking for an experienced Business Analyst with strong Contentful and headless CMS experience to join our Content Domain team and help shape the next phase of our enterprise content platform. You 'll play a key role in designing scalable content models, improving governance and enabling teams to maximise the capabilities of Contentful across multiple digital products and channels. This is a hybrid strategic and delivery-focused role, combining business analysis, structured content modelling and content system enablement. You'll help evolve the organisation from a centralised "content gatekeeper " model to a scalable, self-service approach that enables Product, UX and Engineering teams to move faster with greater consistency, confidence and reuse. Working closely with Product, Experience Design, Engineering and Platform teams, you'll help define scalable, reusable and API-ready content structures...

DevOps and Automation Engineer Contract: Outside IR35 Duration: 6 months   Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.   This assignment will be to work with the DevOps and Automation Manager to create and deliver the DevOps and Automation roadmap with a heavy focus on “Everything Ephemeral” including Agentic AI and ephemeral environments.   Key responsibilities and deliverables: Liaise closely with IT Delivery Managers, including...

Safran Engineering Services is seeking an experienced Programme Delivery Manager to lead a major engineering and quality services programme supporting Safran Electrical & Power. This is not a traditional project management role. You will be responsible for the successful mobilisation, deployment and ongoing management of a multi-disciplinary engineering team, ensuring customer satisfaction, resource availability, delivery performance and effective programme governance. The role will oversee a team of up to 22 engineers, quality professionals and PMO resources supporting critical aerospace programmes.   Key Responsibilities Lead the mobilisation and ramp-up of engineering and quality resources. Manage customer demand, capacity planning and resource forecasting. Act as the primary customer interface for service delivery activities. Coordinate recruitment, onboarding and deployment of resources. Monitor service performance, utilisation and...

Business Analyst (Investment Finance Operations) Location: York, London Hybrid flexible Duration: Initial 6-month contract (Project running until March 2027) IR35   This is a contract opportunity for someone who i s an experienced Business Analyst with a strong background in Financial Services, Investment Management, or Investment Operations. This role would suit someone who can quickly immerse themselves in a complex change programme, engage with a wide range of stakeholders, and deliver high-quality business analysis throughout a major custodian migration and investment analytics transformation. You'll be comfortable working in fast-paced environments, managing multiple workstreams, facilitating workshops, and translating business requirements into actionable solutions. The ideal candidate will be able to operate autonomously while collaborating effectively across business and technology teams.   Key Responsibilities Gather,...

Contract Project Manager - Platforms & Operations   Wealth Proposition | 6 month contract | Outside IR35 | Market rate | Hybrid   Investec is progressing a significant growth agenda within its UK Private Client franchise to deliver our ambition to scale a high-touch, advice-led proposition that combines private banking, wealth capabilities, digital access and the wider One Investec ecosystem. As part of this, the business is developing a broader UK Wealth proposition that will require robust, client-centred operational foundations across onboarding, servicing, fulfilment, controls and governance.   We’re seeking an experienced Project Manager to lead the integrated delivery approach across platforms and operations. The focus is on leveraging existing platform capabilities and aligning them with the operational processes, controls and client journeys required to launch a new wealth proposition.   The role will suit a...

Engagement: DevOps, AI and Automation Engineer Engagement Type: Outside IR35 Contract Duration: 6 months   Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.   This assignment is to deliver a defined AI-enabled DevOps and automation capability for TMHCC, including CI/CD patterns, platform automation, operational tooling, Infrastructure-as-Code standards, documentation, and deliver a structured knowledge transfer, including documentation, to support scalable adoption...

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.   The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD's customers include both the armed forces and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities management.   The MOD's aim is to provide its armed forces with the best capabilities to enable them to protect the UK's security and advance national interests,...

Contract Type Day Rate Contractor Closing Date 14 August, 2026 Job Category Tech, Data and Digital Business Unit Technology, Strategy and Transformation (UKTT) Location London, United Kingdom Posted on 31 July, 2026 Delivery Manager (Financial Crime) 12 month day rate contractor Our team serves as the dedicated delivery strategy and transformation hub within Handelsbanken Plc, focused on the successful and controlled delivery of our modernisation and growth agenda. Sitting within the bank’s technology function the team works to optimise the delivery of value to meet our customers’ needs and the bank’s business objectives, deliver the bank’s strategic modernisation and transformation goals, and move to modern scalable technologies. We are looking for a Delivery Manager on a 12 month day rate contractor basis to support the delivery teams to adopt a solution, recently implemented by our Swedish colleagues, that will...

Engagement: DevOps, AI and Automation Engineer Engagement Type: Outside IR35 Contract Duration: 6 months   Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.   This assignment is to deliver a defined AI-enabled DevOps and automation capability for TMHCC, including CI/CD patterns, platform automation, operational tooling, Infrastructure-as-Code standards, documentation, and deliver a structured knowledge transfer, including documentation, to support scalable adoption...