20 customer service jobs found in London

The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK 's security, defend our values, reduce poverty, and tackle global challenges with our international partners.   As a 2nd Line Support Analyst your main responsibilities will be to:   Engage with End Users, completing resolution activities in line with Tech Bar and Incident Management processes, within the agreed OLAs and KPIs for the applicable services. Provide excellent customer service to End Users. Deliver deskside support for users, resolving issues related to desktops, docking stations, and display equipment. Provide comprehensive printer support, including toner replacement, relocation, and fault diagnosis/repair. Ensure compliance with asset management processes and maintain accurate stock control records. Develop Knowledge...

Note: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position, (and speed at which we require a postholder in situ), preference may be given to candidates who meet all of the essential criteria and hold active security clearance   The Role Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs.   Main Responsibilities As a Service Desk...

Job Title: Implementation Specialist E-Invoicing Location: London- 1 day Job Type: 6 months- Inside IR35 Role overview Are you looking for a role that will use your problem-solving skills, technical interests, and client communication skills to their full potential? We are seeking Implementation Specialists to join our e-invoicing Professional Services team and lead the technical implementation of our e-invoicing platform with global clients.This is the perfect role for a well-organised, collaborative, and analytical person who wants to grow their career within the software implementation space and work with a varied portfolio of multinational clients. You'll use your technical aptitude, excellent communication skills, and problem-solving abilities to tackle client configuration challenges and ensure the highest level of service. Note: Prior experience with e-invoicing platforms is not required. Comprehensive training on the platform will be provided prior to...

On behalf of FCDO, we are looking for a 2nd Line Support analyst Inside IR35 for a 6 months contract based Charles Street London. SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active SC clearance.  The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK 's security, defend our values, reduce poverty, and tackle global challenges with our international partners. As a 2nd Line Support Analyst , your main responsibilities will be: Essential: Engaging with End Users, completing resolution...

Junior IT Administrator Location: London Office (Onsite M-Th; WFH Friday) Department: IT Reports to: IT Manager / Director of IT 6 month Contract MindGym helps the world’s leading organizations turn behavioral science into real business impact. Trusted by top global brands, we design and deliver experiences that shift mindsets and embed lasting behavior change across leadership, culture, and performance. Role Overview We are seeking a Junior IT Administrator to support the day-to-day operation of our IT environment. The successful candidate will provide 1st and 2nd line technical support to staff, ensuring a reliable and seamless IT experience across the business. This role will involve troubleshooting hardware and software issues, supporting user access and devices, maintaining documentation, and assisting with core business systems including Active Directory and Microsoft 365. The position is based onsite in our London office and will require...

Opening: Join the Mission At ByDesign Secure, we believe that world-class security shouldn't be an afterthought—it should be the foundation. We are an independent, outputs-based consultancy dedicated to solving the most complex data assurance challenges in the UK public sector. Currently, we working on a landmark transformation of a cross-government secure IT system. This is an exciting opportunity to help architect a private cloud environment from the ground up and modernize the end-user services that power national decision-making. We don't believe in "billing by the hour" or rigid hierarchies; we are a lean, expert team focused on delivering high-impact technical outcomes. If you are a self-starter who thrives on autonomy and wants to see your engineering or architectural decisions shape the future of sovereign security, we want to talk to you. Technical Product Manager Reference ID: BDS-TPM1 Are you a Technical Product Manager with a passion for delivering...

Senior Product Designer - Contractor - 12 months (Maternity Cover) Day rate: £450 3 days a week The Role Modern Milkman is a return and reuse grocery delivery service on a mission to reduce waste. We deliver fresh milk, groceries, and household products to customers' doors in returnable glass bottles, reusable containers, and recyclable packaging — working directly with independent farmers and suppliers to keep things local and sustainable. As we continue to scale, we're looking for a customer-centric Product Designer to elevate our product experience and embed strong design and research practices across the business. You'll be a creative thinker with a genuine passion for research and the drive to see work through from concept to measurable outcome. A key focus will be supporting our CRO efforts, so experience in this area is a big plus. What You Will Do... Take the lead on all things product design: You’ll take charge of the...

Senior Product Designer - Contractor - 12 months (Maternity Cover) Day rate: £450 3 days a week The Role Modern Milkman is a return and reuse grocery delivery service on a mission to reduce waste. We deliver fresh milk, groceries, and household products to customers' doors in returnable glass bottles, reusable containers, and recyclable packaging — working directly with independent farmers and suppliers to keep things local and sustainable. As we continue to scale, we're looking for a customer-centric Product Designer to elevate our product experience and embed strong design and research practices across the business. You'll be a creative thinker with a genuine passion for research and the drive to see work through from concept to measurable outcome. A key focus will be supporting our CRO efforts, so experience in this area is a big plus. What You Will Do... Take the lead on all things product design: You’ll take charge of the...

  About Us We manage some of the UK’s largest and most complex wireless environments, including multiple central London boroughs and Docklands. Across more than 5,000 mast site locations, 2,000 connected buildings and 200+ outdoor networks, our work helps ensure people stay connected where it matters most. Backed by DigitalBridge, we bring together deep telecoms expertise and commercial real estate know-how to deliver long-term impact in the market. We are also proud to be certified as a Great Place to Work , with 82 percent of our people saying it is a great place to work, compared with 54 percent at a typical UK-based company.   The Role At Freshwave , we are looking for an experienced Senior Project Manager to join our delivery team on an initial 6-month day rate contract , with strong potential for extension. This is an exciting opportunity to take ownership of complex indoor mobile and WiFi deployment projects , playing a...

Department: Project Services & Change Team: Project Services & Change Location: London with hybrid working Position type: 6-month contract (umbrella – inside IR35); ASAP start date (preferably April 2026) What the hiring manager says “This is a very exciting opportunity to join our agile, fast-paced, and versatile team of project and programme professional, driving our Marketing Ambition programme. You’ll lead the delivery of multiple transformation initiatives, connect people and teams across the organisation, and enable effective collaboration with external partners. You will play a pivotal role in orchestrating execution across a number of cross-organisational strategic activities, creating meaningful and tangible impact to the GSMA, its members and the wider mobile ecosystem.” Anna Campbell, Head of Project Services & Change About the team   The Project Services & Change Team in the GSMA provides project...

  Crown Commercial Services (CCS) is the largest public procurement organisation in the UK.   As a trading fund and executive agency of the Cabinet Office, we implement procurement policy on behalf of the government.   We use the collective buying power of our customers and our commercial expertise to help public sector organisations achieve value for money and provide great outcomes for taxpayers.   The Enterprise Architect (EA) will embed the vision of EA function, and create strategies and road-maps for business, data, applications, and technology by consulting and supporting collaboration across the business, understanding the organisation's ecosystem, its interdependencies and constraints.   As an  Enterprise Archiect , your main responsibilities will be: Guide, develop, and govern the CCS Enterprise Architecture function to support the organisation's long-term strategy and future state architecture Shape...

  About Us We manage some of the UK’s largest and most complex wireless environments, including multiple central London boroughs and Docklands. Across more than 5,000 mast site locations, 2,000 connected buildings and 200+ outdoor networks, our work helps ensure people stay connected where it matters most. Backed by DigitalBridge, we bring together deep telecoms expertise and commercial real estate know-how to deliver long-term impact in the market. We are also proud to be certified as a Great Place to Work , with 82 percent of our people saying it is a great place to work, compared with 54 percent at a typical UK-based company.   The Role At Freshwave , we are looking for an experienced Senior Project Manager to join our delivery team on an initial 6-month day rate contract , with strong potential for extension. This is an exciting opportunity to take ownership of complex indoor mobile and WiFi deployment projects , playing a...

Job Description Senior Inclusive UX Writer – 6 month Contract (Immediate Start) – outside IR35 We’re looking for a Senior Inclusive UX Writer to help design clear, accessible and trustworthy digital experiences. In our teams, content is part of the design process. Words and interactions are designed together to help users understand what they need to do and complete tasks with confidence. You’ll work closely with UX designers, product managers and stakeholders to shape user journeys, define messaging and ensure content is clear, inclusive and easy to understand. What you’ll do Design clear, inclusive and accessible UX content across our direct to customer app Work closely with UX designers and product managers to shape journeys and interactions Create content and micro copy for: user journeys and task flows navigation and interface labels guidance and feature explanations error messages and system...

Senior Inclusive UX Writer - Contract Company Description Job Description Senior Inclusive UX Writer - 6 month Contract (Immediate Start) - outside IR35 We 're looking for a Senior Inclusive UX Writer to help design clear, accessible and trustworthy digital experiences. In our teams, content is part of the design process. Words and interactions are designed together to help users understand what they need to do and complete tasks with confidence. You 'll work closely with UX designers, product managers and stakeholders to shape user journeys, define messaging and ensure content is clear, inclusive and easy to understand. What you 'll do • Design clear, inclusive and accessible UX content across our direct to customer app • Work closely with UX designers and product managers to shape journeys and interactions • Create content and micro copy for: • user journeys and task flows • navigation and interface labels • guidance and feature...

Job Description Senior Inclusive UX Writer – 6 month Contract (Immediate Start) – outside IR35 We’re looking for a Senior Inclusive UX Writer to help design clear, accessible and trustworthy digital experiences. In our teams, content is part of the design process. Words and interactions are designed together to help users understand what they need to do and complete tasks with confidence. You’ll work closely with UX designers, product managers and stakeholders to shape user journeys, define messaging and ensure content is clear, inclusive and easy to understand. What you’ll do Design clear, inclusive and accessible UX content across our direct to customer app Work closely with UX designers and product managers to shape journeys and interactions Create content and micro copy for: user journeys and task flows navigation and interface labels guidance and feature explanations error messages and system...

Job Type Contractor Build a brilliant future with Hiscox This role is offered as a day‑rate contract (Inside IR35) or a 12‑month FTC, for candidates available immediately or at short notice. About Hiscox UK Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs. The Role We’re looking for a thoughtful and collaborative UX/UI Designer to help shape intuitive, user-centred experiences across our direct-to-consumer digital products. You’ll work closely with a Senior UX Designer and cross-functional teams to bring ideas to life and...

Location: Farnborough or Heathrow Salary: Up to £600-£650 per day (inside IR35) Duration: 6-12 month contract, possible extension   * Candidates applying must ideally hold a high form of Government Clearance*   A Little About Us: Parico is an established technology business with a history of delivering innovative and secure solutions to Public Sector customers across the United Kingdom. Our team are motivated individuals that help each other to do remarkable things every day. We face challenges together and we win together. At Parico, we deliver world-class solutions that transform the way that our clients use technology.   The Role: Parico is seeking an experienced Scrum Master to work on exciting and dynamic programmes who thrives on enabling high-performing Agile teams within a small business environment. You will play a key role in solving complex and challenging problems across the Public Sector landscape,...

Location: Farnborough or Heathrow Salary: Up to £600-£650 per day (inside IR35) Duration: 6-12 month contract, possible extension   * Candidates applying must ideally hold a high form of Government Clearance*   A Little About Us: Parico is an established technology business with a history of delivering innovative and secure solutions to Public Sector customers across the United Kingdom. Our team are motivated individuals that help each other to do remarkable things every day. We face challenges together and we win together. At Parico, we deliver world-class solutions that transform the way that our clients use technology.   The Role: Parico is seeking an experienced Scrum Master to work on exciting and dynamic programmes who thrives on enabling high-performing Agile teams within a small business environment. You will play a key role in solving complex and challenging problems across the Public Sector landscape,...

About the Company The mission of LTM Company is to engineer meaningful technology solutions to help businesses and societies flourish. Our successful technology business serves over 2000 Global customers and now, we are in a process of expanding. LTM is extending its technology business with specific expansion plans in UK.     About the Role Job Title: Program Test Manager Work Location: Aldershot, England, United Kingdom Duration: 6 Months contract + possible extension   Purpose of the Role:   The Programme Test Assurance Manager provides independent assurance and oversight of testing activities across major transformation programmes delivered through clients supplier model. The role ensures that supplier-led testing services delivered under the Delivery, Test & Support Framework meet client's governance standards, contractual obligations, and quality expectations. The role works alongside the supplier Test...

The Programme Manager will need to be able to define, in partnership with the relevant senior stakeholders, programme scope, benefits and business outcomes.  They will also need to coordinate any technology solution assessments, if required, and oversee commercial and procurement processes.  The Programme Manager will deliver the programme and/or project/s to the expected standards of time, quality and budget, including reporting of associated plans, risks and issues to Executive leadership. What you’ll be doing as a   Programme Manager Define and baseline the programme’s scope, plan and budget that will successfully deliver the business outcomes / objectives. Identify, engage and manage direct and indirect stakeholders appropriately in context of their role within the programme, up to and including Executive Director level. Identify and manage RAID items within the programme and escalate where appropriate Attend project initiation...