16 customer service jobs found in London

Job Introduction Main Responsibilities Providing excellent customer service to the business – prioritise the answering of telephone calls, logging all tickets, regularly updating users and tickets with current status, chasing resolving teams and 3 rd parties for ticket progress Logging and prioritizing jobs from multiple contact channels – telephone calls/support portal/IT ServiceDesk mailbox 1 st Line technical support – use existing and gained technical knowledge, follow documented process and procedures to resolve technical issues Follow basic ITIL principles of Incident Management/Request Fulfilments/Problem Management Perform user password resets across multiple systems and applications Active Directory permissions – create and grant access to folders/applications Managing End User hardware life cycling Support for mobile technologies including iPhone and iPad Undertaking colleague IMACs (Installs, Moves, Adds,...

World Wide Technology (WWT), a global technology integrator and IT solutions provider. World Wide Technology, established in 1990 in St. Louis, Missouri, collaborates with OEMs like Cisco and Dell EMC to offer infrastructure security and custom app development services to Fortune 500 companies in various sectors. With over 10,000 employees globally, we generate $17 billion in annual revenue and operate in regions including the US, UK, Canada, Europe, Costa Rica, APAC, and Middle East. We're proud to be consistently recognized as a top employer by Fortune and Glassdoor for over 13 years. World Wide Technology Holding Co, LLC (WWT) has an opportunity for a Service Desk Analyst Lead/Manager.  Below is the JD for the role. Please help me with the information needed to process your application, and I will contact you to discuss the role. This is a contract Role & Inside IR35 Service Desk Analyst Lead/Manager Contract Duration :  6 months...

Job Introduction Main Responsibilities As a Java Developer (6M day rate contract) you will be joining the IT team responsible for the delivery, support and maintenance of Handelsbanken PLC’s Core Banking systems encompassing Platforming, Risk, Payments, Lending and Customer Data. As a Java Developer you will be providing expertise in the full software development life cycle. Key Responsibilities Use your initiative to work with Senior Java Development, UI/UX Development and Agile Transformation to help shape, architect and deliver greenfield/brownfield/integration applications employing best design and development practice Positively effective at systems analysis, solving technical problems and development excellence given the constraints of the Bank’s environment Follow cross-functional development best practice, including but not restricted to, Functional and Non-Functional Analysis, Application Architecture, Design, Coding and Unit Testing,...

Intra-Group Service Management Lead - 12 m Contract Job Introduction Handelsbanken are looking to hire an Intra-Group Service Management Lead. This role will be responsible for all improvement activity associated with the Intra-Group Services Agreement (IGSA) Enhancement Programme, ensuring alignment with the Bank 's Third Party and Outsourcing Policy and associated regulation. It will also oversee the day-to-day management of the Bank 's Intra-Group Services Agreement, in line with the Bank 's Third Party and Outsourcing Policy and associated regulation. This role will instil a strong service management ethos culture aligned to the improvement programme. In all aspects of the role, there will be a strong reliance on sound improvement practices to ensure the Bank makes steady progress on its technology regulatory agenda whilst maintaining the stability and control of the existing services. Main Responsibilities • Lead the IGSA Enhancement Programme, ensuring it...

Information Security Consultant - 6M Contract Job Introduction We are seeking a versatile and proactive Information Security Consultant to join Handelsbanken UK which is currently undergoing a major technology transformation programme. The successful candidate will be embedded within a technology delivery team, playing a critical role in ensuring that security is integrated seamlessly into change initiatives from inception through delivery. The Bank operates an model where information security consultants are embedded into workstreams acting as the security lead for that delivery team. This is not a traditional advisory role - you will be actively participating in solving information security problems, working closely with engineers, product managers, and business stakeholders to identify, assess, and collaboratively solve security challenges and ensure the team can continue to deliver a pace. This is a unique opportunity to work on an exciting technology change programme,...

Contract Type  Day Rate Contractor Closing Date  02 January, 2026 Job Category  Tech, Data and Digital Business Unit  Information Security (UKTI) Location  London, United Kingdom Posted on  03 December, 2025   We are seeking a versatile and proactive Information Security Consultant to join Handelsbanken UK which is currently undergoing a major technology transformation programme. The successful candidate will be embedded within a technology delivery team, playing a critical role in ensuring that security is integrated seamlessly into change initiatives from inception through delivery.  The Bank operates an model where information security consultants are embedded into workstreams acting as the security lead for that delivery team. This is not a traditional advisory role — you will be actively participating in solving information security problems, working closely with engineers, product managers, and...

Corporate Applications Analyst   - Finance Systems and Data Management Location: Wokingham, UK (Hybrid working - 1 day a week onsite) Duration: 6 Months Hours: 40 hours per week   Imagine your next project supporting critical finance and real estate systems, leveraging your expertise in system support and data analysis to ensure seamless operations and timely incident resolution. This role involves providing essential support for key corporate applications, primarily CoStar and Blackline, ensuring master data integrity, user access management, and effective handling of service requests to maintain operational excellence within the GS teams.   roles and responsibilities You will be responsible for providing user support, master data maintenance, and incident resolution for our corporate finance and real estate systems. This will involve: Primary Responsibilities CoStar Provide user support for CoStar...

  1 Opening LONDON       Role description Full-Stack React Developer with Python Experience Location: London Hybrid working model-3 days from the client office in Central London Permanent/Contract inside IR 35/ Fixed term contract for initially 6 months with possible extensions Candidates with shorter notice periods and full work authorization in the UK will be given preference We’re looking for a skilled Full-Stack React Developer with strong Python backend experience to join our team. You’ll be working on a next-generation conversational AI platform, helping to build robust, scalable applications that integrate with Large Language Models (LLMs). This is a chance to dive into cutting-edge AI technology while contributing to both the frontend and backend of a modern web app. About the Platform The platform includes features such as: Document integration...

Salesforce Solution Architect Location: London, UK Initially 6 months contract     Responsibilities of Solution Architect:   12+ years CRM experience with a minimum of 3 years on public sector or Energy & Utilities Services domain PSS cloud and good to have GDS understanding. CRM/Salesforce solution experience is a plus Proven ability to design and optimize business processes and to integrate business processes across disparate systems. Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies. Solid verbal, written, presentation and interpersonal skills Ability to collaborate as part of a team to solve business and technical problems Be the Trusted Digital Transformation Advisor for our customers Thought leadership role in Public Sector/Energy & Utilities Industry. Deliver & support business process innovation workshops....

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.   Contract D365 Product Owner 6 month sabbatical cover Inside IR35   Investec are looking for an experienced senior Dynamics 365 Product Owner to join the D365 Digital & Technology team on a 6 month contract basis, supporting Investec Bank as we undertake a once-in-a-generation transformation to move to a fully cloud native & SaaS technology stack, entirely built on Azure. As part of this transformation, we are heavily leveraging D365 as the backbone of our business processes....

Contract Type: Outside IR35 Location: Remote (UK-based) Duration: 6 Months Overview We are looking for a Network Security Consultant with strong Palo Alto Networks expertise to deliver a complex SSL decryption deployment across a multi-cluster firewall environment. The consultant will play a lead role in designing, configuring, and rolling out secure outbound SSL decryption for a large enterprise network, ensuring performance, policy integrity, and compliance with internal security standards. Key Responsibilities Deliver an end-to-end SSL Outbound Decryption implementation across several HA firewall clusters Design and configure decryption profiles, certificates, and related security rules within existing network infrastructure Collaborate with customer engineering teams to plan and execute production cutovers and post-deployment validation Create and maintain documentation including configuration details, deployment runbooks, and validation...

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.   We are currently looking for ServiceNow Architect who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.     ServiceNow Technical Architect (Look for immediate joiners) Contract duration: 6 months Location: London, UK (Hybrid for 1-2days/week)     Role: Technical Architect – ServiceNow We are seeking an experienced Technical Architect...

  1 Opening LONDON       Role description Full-Stack React Developer with Python Experience Location: London Hybrid working model-3 days from the client office in Central London Permanent/Contract inside IR 35/ Fixed term contract for initially 6 months with possible extensions Candidates with shorter notice periods and full work authorization in the UK will be given preference We’re looking for a skilled Full-Stack React Developer with strong Python backend experience to join our team. You’ll be working on a next-generation conversational AI platform, helping to build robust, scalable applications that integrate with Large Language Models (LLMs). This is a chance to dive into cutting-edge AI technology while contributing to both the frontend and backend of a modern web app. About the Platform The platform includes features such as: Document integration...

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.   Contract D365 Product Owner 6 month sabbatical cover Inside IR35   Investec are looking for an experienced senior Dynamics 365 Product Owner to join the D365 Digital & Technology team on a 6 month contract basis, supporting Investec Bank as we undertake a once-in-a-generation transformation to move to a fully cloud native & SaaS technology stack, entirely built on Azure. As part of this transformation, we are heavily leveraging D365 as the backbone of our business processes....

Role: Business Analyst - Customer Communications Location : Hybrid, 2 -4 days per week in East London or Manchester Start: ASAP, likely early 2026 Duration: 6 months initially, plus likely extension (Inside IR35) This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry. Are you a strategic thinker with a flair for customer communications? Do you enjoy turning complex project change in to clear, actionable messaging that engages customers? We are seeking a Business Analyst to join our customer communications workstream, driving communication strategies, planning and tracking activity. You understand the power of clear communication and can translate complex changes into simple, engaging messaging. Key Responsibilities · Drafting, maintaining and managing customer communication plans, ensuring clarity and consistency. · Tracking all communication activity across channels, maintaining...

Working as a contractor for HM Land Registry    Our ambition is to become the world's leading land registry for speed, simplicity, and an open approach to data. Our award-winning digital team is the in-house directorate at the heart of our transformation into a digital, data driven organisation. We are playing a pivotal role in ensuring that we are able to respond swiftly to our current challenges. We are providing a robust and resilient technical infrastructure to support our workforce. We are enabling our customers to interact with us in increasingly digital and automated ways and delivering our transformation portfolio which will revolutionise the way that we operate and provide services.   Our Digital teams are at the core of our plans for digital transformation for the future. At HM Land Registry we have a vision of a fully connected, digital system for buying and selling property that enables a more secure and more efficient land registration...