Contract Spy
United Kingdom
Duration of Assignment: 3 months
Rate: 200-300 GBP/day only inside IR35
Experience and Skills
Graduate with at minimum of 6 years of experience working as Service Desk personnel in the UK , with a proven track record of handling complex technical issues and leading service desk operations.
Advanced knowledge of ITIL processes, including Incident, Change, and Problem Management, with the ability to implement and improve these processes.
Strong expertise in Active Directory management , Microsoft 365 services , and network troubleshooting .
Experience in mentoring junior team members and contributing to team development.
Hands-on experience with ITSM tools like ServiceNow and remote support tools such as BeyondTrust.
Proven ability to analyze service performance metrics and implement improvements to enhance efficiency and user satisfaction.
Responsibilities
Lead the Service Desk team in handling Incidents and...