25 customer service jobs found in Manchester

Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate.   What You’ll Do Lead, support and develop the Service Desk team. Monitor performance and provide feedback to drive continuous improvement. Manage ticket escalations and ensure timely resolution of technical issues. Deliver hands-on support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence....

Are you passionate about delivering exceptional IT support and leading high-performing teams? We’re looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you’ll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate.   What You’ll Do Lead, support and develop the Service Desk team. Monitor performance and provide feedback to drive continuous improvement. Manage ticket escalations and ensure timely resolution of technical issues. Deliver hands-on support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence....

  About us We are The Very Group, and we're here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We're just as passionate about helping our people get more out of life too -building careers with real growth, a sense of purpose, belonging, and wellbeing. About the Role The Business Analyst (BA) identifies, analyses and articulates business problems and opportunities, translating them into clear, testable requirements and measurable outcomes. The BA collaborates across Product, Technology and Business teams to enable change that improves customer experience, operational efficiency and commercial performance, ensuring traceability from problem statement through to benefits realisation. What you will be doing Discovery & problem...

Information Security Consulting Lead (Day Rate Contract) Job Introduction We are looking for a dynamic and experienced 'Information Security Consulting Lead ' to join our Information Security team. This is a critical and high-impact role supporting a large portfolio of change initiatives across the bank. This role requires strong technical breadth, excellent problem-solving skills, and the ability to context-switch rapidly. You 'll be the go-to person for resolving a wide range of security and privacy issues across the change lifecycle. This is not a traditional advisory role - you will be actively participating in solving information security problems, working closely with engineers, product managers, and business stakeholders to identify, assess, and collaboratively solve security challenges and ensure the team can continue to deliver a pace. This role is all about helping technology teams deliver securely. You 'll act as the first (and often final) point of call for your...

Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?     Join our IT Team!    Join a dynamic team at Softcat, one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. Our team is passionate about delivering secure, scalable identity and access management solutions, supporting both internal operations and customer environments.   As an IAM Engineer, you will design, implement, and maintain identity and access management solutions, ensuring robust security and seamless user experiences. You'll work closely with stakeholders across IT, security, and business units to automate and optimise IAM processes, leveraging modern technologies and best practices.      As the IAM Engineer, you'll be responsible...

Contract Type Day Rate Contractor Closing Date 21 March, 2026 Job Category Tech, Data and Digital Business Unit Systems and Infrastructure (UKT) Location Manchester, United Kingdom Posted on 19 February, 2026 Contract Type Day Rate Contractor Closing Date 21 March, 2026 Job Category Tech, Data and Digital Business Unit Systems and Infrastructure (UKT) Location Manchester, United Kingdom Posted on 19 February, 2026 We are looking for an experienced Infrastructure Technician (Day Rate Contractor) to join our IT Operations team, who are responsible for providing support to our UK Branch office network as well as our London and Manchester UK offices.   You will be based in the Manchester Head Office but must be willing to travel if required, with the standard working hours being 09.00-17.00, and you may be required to work overtime to perform tasks which cannot be carried out during normal business hours on occasion. ...

ob Information Date Opened 16/02/2026 Job Type Contract About Scrumconnect Consulting Scrumconnect Consulting is a UK national SME award-winning software development consultancy with over 300 consultants across the UK. We work with UK Public Sector clients to build impactful, award-winning digital services that improve millions of lives. We take as much pride in our people, culture and work-life balance as we do in making services that improve millions of lives. Collaborative, entrepreneurial and dedicated to problem-solving, we bring the step change our customers need to sustain innovation. 3 ways we are different We're not just a consultancy. We're a community. Our knowledge-sharing, learning/unlearning, problem-solving culture benefits our consultants and our clients. All our people are highly experienced. Our consultants typically have at least 10 years' experience solving complex business problems. Handpicked high-performing teams with high...

Job Reference hbuk/TP/158/2315 Contract Type Day Rate Contractor Closing Date 14 March, 2026 Job Category Tech, Data and Digital Business Unit Handelsbanken Digital (UKC) Location London or Manchester, United Kingdom Posted on 12 February, 2026   Main Responsibilities  Discovery and Research Lead discovery across the current Wealth Digital Platform, including understanding existing customer journeys, touchpoints, constraints, and dependencies. Plan and conduct qualitative research with Wealth customers to understand how they currently view portfolios, funds, and performance, and where pain points and unmet needs exist. Conduct competitive research on current wealth digital platforms to inform future state Synthesize research findings into clear insights, problem statements, and opportunity areas that align customer needs with business objectives. Collaborate with internal stakeholders across Wealth,...

Machine Learning Developer - Contract Role Overview: This role sits within a global onboarding and KYC capability team focused on delivering modern, scalable, and user-centric digital solutions. The team brings together business, operations, and technology stakeholders to co-design platforms that improve customer experience, streamline processes, and strengthen operational resilience. The function supports enterprise-wide digital transformation efforts, enabling the move towards a more modern, future-state technology architecture. Teams collaborate across multiple global locations to design and build digital services that allow customers to onboard quickly, simply, and securely. The remit covers onboarding products, platforms, and delivery approaches aligned to agile, client-focused ways of working. Solutions are used by a broad spectrum of customers, from large corporates to small businesses. As part of continued investment in AI and advanced engineering, we are seeking...

Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?     Join our IT Team!    Join a dynamic team at Softcat, one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. Our team is passionate about delivering secure, scalable identity and access management solutions, supporting both internal operations and customer environments.   As an IAM Engineer, you will design, implement, and maintain identity and access management solutions, ensuring robust security and seamless user experiences. You'll work closely with stakeholders across IT, security, and business units to automate and optimise IAM processes, leveraging modern technologies and best practices.      As the IAM Engineer, you'll be responsible...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation. Help people to plan and save for later life, while providing a safety net for those who need it now. Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society. Improve experience of our services while...

6 Month Contract   London or Manchester     We are seeking a highly skilled Senior Product Develope r to join our team and play a key role in building and enhancing our Intranet Product. This position requires deep expertise in SharePoint development and integration, combined with strong proficiency in modern web technologies and cloud services.  This role sits within our award-winning Fresh team, which creates beautiful, personalised intranets that empower people to do their best work. You can find out more about our Fresh business here About Fresh | Fresh Intranet    Recent MSP winners of the UK MSP of the year at 2025 MSP Channel Awards Join an award-winning Microsoft partner and leading technology provider for mid-market businesses. Read more about our Microsoft Designations and Awards here we are also one of the first to achieve the newly launched Microsoft Support Services Designation       Salary...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation. Help people to plan and save for later life, while providing a safety net for those who need it now. Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society. Improve experience of our services while...

Posting ID PSR1JP00099429 Type of employment Contract Organisation Department for Work & Pensions Contract duration 12 months Location Manchester Workplace Type Hybrid   The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later...

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives. Working with DWP, you will be helping us to drive our priorities to: Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society Improve experience of our services while maximising value for...

About The Role About Car Finance 247 Car Finance 247 is the UK’s leading online car finance broker, driven by innovation, technology, and a customer-centric approach. We’re building a new platform to empower our dealer partners with scalable, FCA-compliant template websites, enabling seamless integrations and exceptional digital experiences. Join us as we redefine the future of car finance and dealer technology. About the Role We are looking for a talented Mid-Level Developer to join our growing digital team in Manchester. In this role, you’ll be instrumental in building and evolving the platform that powers our template websites. You’ll work closely with designers, product owners, and other engineers to deliver robust, scalable, and secure solutions that drive dealer success and customer engagement. Location: Flexible/Hybrid options available Type: Contractor (3 month initial term) Salary/Rate: Based on experience...

Work at Sellafield Ltd, and you're not just building a career. You're embarking on a mission. Joining 11,000 people on a 100-year project transforming the Sellafield site for all the generations that follow. Join us and you'll work shoulder-to-shoulder with industry-leading - sometimes world-leading - experts. There are generations and generations of knowledge here and people are only too willing to share it. Our culture of continuous improvement is underpinned by commitment to professional and personal development few can match. Our relentless pursuit of excellence is reflected in our health, safety, security, resilience, and environmental performance standards as well as the quality of the products and services we deliver to our customers.   Scope of work: Sellafield Ltd (SL) requires interim expertise to accelerate strategic cyber security transformation in support of the Deputy CISO and the Cyber Security & Information Assurance function. The appointed...

Crown Commercial Services (CCS) is the largest public procurement organisation in the UK.   As a trading fund and executive agency of the Cabinet Office, we implement procurement policy on behalf of the government.   We use the collective buying power of our customers and our commercial expertise to help public sector organisations achieve value for money and provide great outcomes for taxpayers.   The key accountability of the Senior Delivery Manager is governance across all projects and ensuring effective transition to business as usual (incident management, change management and continual improvement). As such the Senior Delivery Manager has a vital role in creating long-term healthy stakeholder relationships across the technology team.   As a Senior Digital Delivery Manager your main responsibilities will be to:   Overseeing the creation and execution of project and programme management plans. Leading the...

Area Operations Manager, CTOi. The Chief Technology Office Infrastructure organisation (CTOi) manages IT services and infrastructure critical for employees and customers, such as compute platforms, storage, database, data centers, voice, video and data networks, infrastructure security, cloud hosted infrastructure, and end user services such as devices, collaboration and workspace technologies. The CTO organisation is made up of multiple Areas. Each Area provides different products and services to meet our customer requirements and deliver objectives for the bank. The purpose of operations management is to partner with CTOi Areas, to: Enable delivery of strategic objectives Effectively manage CTO day-to-day financial and workforce operations Provide robust governance and challenge to optimise customer value Support prioritisation to deliver against constraints and targets The role is expected to initially support Cloud and Data Centre Services, however the...

Posting ID PSR1JP00099429 Type of employment Contract Organisation Department for Work & Pensions Contract duration 12 months Location Manchester Workplace Type Hybrid   The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later...