94 customer service jobs found

AI Engineer - 12 Month Day Rate Contract Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank's decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity. Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk. We offer technologists the opportunity to build lasting careers, deepen their...

SFIA 4 Power Platform Developer - CRM Transformation Project (Public Sector/Government) - BPSS Role Title: Power Platform Developer (SFIA Level 4) Location: Hybrid with 2 days on site in Manchester Sector: Government/Public Sector Rate: £440 pd Inside IR35 Role Overview We are seeking an experienced Power Platform Developer (SFIA Level 4) to support a large-scale CRM transformation programme within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the...

CRM Application Developer - £400/day via Umbrella (Inside IR35) - 6 Month Contract - Remote - SCC Flex Contract   We are looking for an experienced CRM Application Developer to join a team supporting and enhancing a highly customised CRM platform used within large-scale contact centre operations. This is an excellent opportunity for a hands-on CRM Application Developer who enjoys both software development and live service support in a complex enterprise environment.   Your responsibilities as the CRM Application Developer: Develop, test and deploy enhancements using C#, VB.NET, WinForms and WPF. Support desktop applications, Windows Services and IIS-hosted web services. Troubleshoot application, integration and data-flow issues across multiple business systems. Investigate incidents, perform root cause analysis and implement fixes. Work with Oracle databases and SQL to resolve data and application issues. Support releases...

AI Engineer - 12 Month Day Rate Contract Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank's decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity. Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk. We offer technologists the opportunity to build lasting careers,...

As a  Digital Delivery Manager , your main responsibilities will be to: Support the delivery and continuous improvement of complex digital and operational services. Facilitate discovery, service improvement and service transformation activities in line with Government Digital Service (GDS) standards and best practices. Work closely with service owners, product managers, technical specialists and business stakeholders. Manage risks, issues, dependencies and service impacts across teams and services. Establish and continuously improve team ways of working in Agile environments. Use delivery metrics and performance data to support decision making and service improvement. Support the adoption of Government Digital Service (GDS) standards, service delivery principles and service-oriented ways of working.   PLEASE NOTE: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo...

Digital Customer Intelligence Business Analyst (Customer Data, CRM & Martech) Location: Reading (Hybrid - 1 to 2 days per week) Day Rate: Competitive (Inside IR35) Duration: Initial 6 Month Contract   We're looking for an experienced Digital Business Analyst to join a high-profile Customer Data & Intelligence initiative within Primark's Digital function. This role sits at the early stages of a major programme and will be part of a small, collaborative team responsible for shaping future customer data, CRM, Martech, and customer engagement capabilities. We're looking for someone who is comfortable operating in a discovery environment, assessing feasibility, defining requirements, and helping shape the future roadmap.   What You'll Be Doing Lead discovery and analysis activities across customer data, CRM, and Martech initiatives. Assess the feasibility of new capabilities, technologies, and customer engagement...

SFIA 4 Power Platform Developer - CRM Transformation Project (Public Sector/Government) - BPSS Role Title: Power Platform Developer (SFIA Level 4) Location: Hybrid with 2 days on site in Manchester Sector: Government/Public Sector Rate: £440 pd Inside IR35 Role Overview We are seeking an experienced Power Platform Developer (SFIA Level 4) to support a large-scale CRM transformation programme within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the...

6 months Contract – inside IR 35, strong indication of continuous extension Working Pattern: 37.5 hours per week | 4 day working week Monday to Thursday   About the role The role plays a critical part in maintaining the configuration of IT based processing systems to the optimum operational and test specific standards. Reporting to the Sustainment Service Desk Manager and LMSOC Technical Manager , The Software Configuration Analyst will be responsible for but not limited to supporting, execution and automation of software deployments and configuration changes to a large mixed-OS estate:   Responsibilities Manage and maintain system configuration files across 2,000+ targets, including validation of configuration sets containing up to 1,500 parameters using scripting, reporting, and deployment tools. Process and deploy 30+ types of customer-supplied operational data files (ODFs) to between 30 and 500 targets on a regular basis....

SFIA 4 Power Platform Developer - CRM Transformation Project (Public Sector/Government) - BPSS Role Title: Power Platform Developer (SFIA Level 4) Location: Hybrid with 2 days on site in Manchester Sector: Government/Public Sector Rate: £440 pd Inside IR35 Role Overview We are seeking an experienced Power Platform Developer (SFIA Level 4) to support a large-scale CRM transformation programme within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the...

Location: Hybrid - Onsite will be any UK site Hubs Rate: £485 per day IR35 Status: Inside IR35 Clearance: BPSS Role Overview We are seeking an experienced Senior Service Designer (SFIA Level 5) to lead the design and improvement of complex, user-centred services within a government or public sector environment. The successful candidate will work across multidisciplinary teams to shape end-to-end service experiences, ensuring services are accessible, intuitive, and aligned with Government Digital Service (GDS) standards. This role requires a strategic thinker who can balance user needs, business objectives, policy requirements, and technical constraints to deliver effective service outcomes. Key Responsibilities Lead end-to-end service design across the full service landscape, ensuring a seamless and coherent user experience across multiple touchpoints, channels, and organisational boundaries. Support agile delivery squads in the development and...

Digital Delivery Manager (12m Day Rate Contractor) Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank's decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity. Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk. We offer technologists the opportunity to build lasting careers,...

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences. What do we do? As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement solutions our vocation is simple:...

DevOps and Automation Engineer Contract: Outside IR35 Duration: 6 months   Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.   This assignment will be to work with the DevOps and Automation Manager to create and deliver the DevOps and Automation roadmap with a heavy focus on “Everything Ephemeral” including Agentic AI and ephemeral environments.   Key responsibilities and deliverables: Liaise closely with IT Delivery Managers, including...

Process Change Analyst Location: London, UK-wide (50% remote), with occasional travel to Worthing IR35 Status: Inside IR35 Contract Duration: 6 months   A bit about the job   We’re looking for an experienced Process Change Analyst to support business transformation and continuous improvement across our Global Corporate & Speciality (GCS) business.   Working closely with Operations, Underwriting, Product, Pricing, IT and Change teams, you’ll play a key role in understanding how processes operate today, identifying opportunities for improvement and helping shape more efficient, customer-centric ways of working.   You’ll investigate operational challenges, uncover root causes and develop practical, evidence-based recommendations to simplify processes, reduce duplication and rework, improve service outcomes and support sustainable business change.   From mapping end-to-end processes and...

Job Title: Software Developer Team Lead Location: London (3 days onsite) Duration: 12 Month Contract Start Date: ASAP IR35: Inside Clearance: Active DV Security Clearance required   Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.   Role We are seeking an experienced Senior Developer to provide technical leadership for the delivery of an AI-enabled Defence tasking and workflow platform. The role will help shape a secure application that combines Python/FastAPI services, React and TypeScript user interfaces, Camunda workflow...

Senior DevOps (Identity Platform Engineer) We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend. Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity! Role is for 12 months MUST HAVE AN ACTIVE SC CLEARENCE Travel to the Telford Regional Centre will be required around once a month.   We’re looking for experienced  Senior DevOps Engineers  to join HMRC’s Enterprise Cloud Services (ECS) team, working within product teams to design, build, automate and operate...

Digital Delivery Manager (12m Day Rate Contractor) Job Introduction Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank's decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity. Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk. We offer technologists the opportunity to build lasting careers,...

Your Role At Veezu The CRM & Lifecycle Specialist will be responsible for creating, building and reporting on the complex automated campaigns via in-app channels as well as email and SMS. Reporting directly to CRM & Lifecycle Manager, this role helps to accelerate the company growth by improving customer retention and reducing churn. Please note: this is a 6 month contract. Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more! What You’ll Do Work with stakeholders across the company to prepare, test and launch new automated campaigns via Braze. Run experiments to constantly optimise and improve campaign performance. Own and develop key lifecycle campaigns through data-driven insights and feedback loops. Provide regular reports...

Location: Hybrid - Onsite will be any UK site Hubs Rate: £485 per day IR35 Status: Inside IR35 Clearance: BPSS Role Overview We are seeking an experienced Senior Service Designer (SFIA Level 5) to lead the design and improvement of complex, user-centred services within a government or public sector environment. The successful candidate will work across multidisciplinary teams to shape end-to-end service experiences, ensuring services are accessible, intuitive, and aligned with Government Digital Service (GDS) standards. This role requires a strategic thinker who can balance user needs, business objectives, policy requirements, and technical constraints to deliver effective service outcomes. Key Responsibilities Lead end-to-end service design across the full service landscape, ensuring a seamless and coherent user experience across multiple touchpoints, channels, and organisational boundaries. Support agile delivery squads in the development and...

PLEASE NOTE: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.   The Observability Platform team, part of Justice Digital and Data Science (JDDS) at the Ministry of Justice, is building a new, central observability platform from scratch. Our first customer is Cloud Platform, the Kubernetes-based hosting platform behind many Justice Digital services. From there, we will expand to teams across the Office of the CTO (OCTO) and wider JDDS. Today many teams run their own separate monitoring tools. We are bringing metrics, logs and traces together into one consistent, secure, UK-hosted service, so teams can understand how their services behave,...