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Overview Scott Jenkins Water Softeners is a long established, family run business specialising in domestic water softener installations, servicing, reverse osmosis filtration, and consumables. We already have office coverage for inbound calls, booking, installer coordination, and materials dispatch. This role exists to build the engine behind the scenes: tighten systems, automate repeat work, strengthen customer pathways, and increase booked work with measurable improvements. This is a long term, part time role for a highly capable operator who enjoys turning a small business into a fast, well run machine. What this role is not This is not a phone answering or booking role This is not general administration support This is a systems, automation, and growth ownership role Key responsibilitiesSystems, operations, and customer relationship management Own and optimise BigChange (or quickly become highly competent): job stages, templates, checklists,...