4 jobs found

Working with Thames Water you will assist in delivering one of the most significant transformations in its history. Thames Water is looking for Transformation Managers who can bring energy, structure and momentum to complex change across our operations. You’ll turn insight into practical action, help teams adopt new ways of working and deliver lasting improvements for our customers, colleagues and communities. What you’ll be doing as a  Transformation Manager You’ll support the Asset Data transformation programme in a fast-moving, sometimes ambiguous environment, uniting operational, technical, digital, data and business teams around shared outcomes to deliver practical, measurable, lasting change. Depending on the programme, you may lead a workstream, support a wider matrix team or own specific delivery activities. Main areas of focus include: Turning strategic objectives into clear, practical delivery plans. Supporting a complex...

Home Delivery AI Chatbot Programme Lead AI, Customer Service & Digital Transformation   Location: Reading or Dublin (Remote with ad-hoc travel) Duration: Initial 9 Month Contract Day Rate: Inside IR35 if UK Based   We're looking for an experienced Home Delivery AI Chatbot Programme Lead to lead the implementation and launch of a new AI-powered virtual assistant and self-service capability for Primark's growing Home Delivery proposition.   This is a high-profile role at the intersection of Customer Service, Digital, Technology, AI, and Customer Experience , responsible for bringing a customer-facing AI chatbot from concept through to live operation. We're seeking someone who has successfully launched AI chatbots, virtual assistants, or digital self-service solutions and can drive delivery in partnership with external technology providers.   What You'll Be Doing Lead the end-to-end delivery of an...

CRM Automation Officer Duration: 6 Months Contract Location: Reading (Hybrid Working) Wednesday ancor day, alternative Tuesday's Contract Type: Day Rate (Inside IR35 if UK based)   Role Summary We're looking for a CRM Automations Officer to own the delivery, optimisation and continuous improvement of automated customer journeys across Salesforce Marketing Cloud. You'll transform CRM strategies and campaign briefs into seamless, data-driven lifecycle communications that enhance the customer experience and drive commercial performance.   Working closely with CRM, Digital, Analytics and Technology teams, you'll design, build and optimise automated journeys, leveraging tools such as Journey Builder, Automation Studio, SQL, Salesforce Personalisation and Movable Ink. This is an exciting opportunity for a technically strong CRM professional who combines automation expertise with a customer-first mindset and a passion for continuous...

Workday HCM Foundations Project Manager Duration: Initial 6 Months Location: Dublin or Reading (Hybrid Working) Contract Type: Day Rate (Inside IR35 if UK based)   Role Summary We're looking for an experienced Workday HCM Foundations Project Manager to lead a critical Workday remediation programme within a complex global HR transformation portfolio. This role will be responsible for the end-to-end delivery of the Workday Foundations remediation project , spanning up to 30 workstreams across 17 global markets and delivered in partnership with a Systems Integrator. The programme focuses on improving core Workday processes, system configuration, security, data quality, and platform foundations , with outputs directly impacting multiple Workday and HR transformation initiatives across the wider portfolio. The successful candidate will bring strong Workday and HR systems remediation experience, with the confidence to challenge delivery...