£605 per day
Contract Spy
Hybrid (London Area, United Kingdom)
Project Manager
Rate: £605.55 per day (via umbrella)
Duration: 6 months
Location: London – Hybrid working model (2 days on-site)
You will lead an end-to-end remediation programme to identify, quantify, and correct invoice and VAT-related charging issues across defined periods. The role has full accountability for the data-led investigation, customer impact assessment, refund and repayment calculations, customer communications strategy, and operational delivery controls. You will work closely with Finance, Tax/VAT, Loan Operations, Complaints, Relationship Managers (RMs), and Compliance/Legal to deliver a compliant and customer-focused outcome.
Key Responsibilities
Programme Leadership & Governance
Own the remediation scope, assumptions, delivery plan, and timelines; manage RAID and interdependencies.
Establish governance, reporting cadence, and a robust audit trail suitable for internal and...