2 customer service jobs found

Senior IT Service Delivery Manager Contract Reading - Hybrid   Assure service excellence. Enable secure, reliable enterprise IT services. The Senior IT Service Delivery Manager is responsible for ensuring the consistent, high‑quality delivery of MBNL’s enterprise IT services through strategic outsourced partners. Operating at the intersection of business priorities, technology strategy, and supplier delivery, you’ll hold Managed Service Partners to account for performance, security, and customer experience. This is a senior service leadership role requiring strong operational grip and commercial awareness. You’ll own service governance, performance insight, and escalation—while enabling the evolution of enterprise services to meet changing business and shareholder needs.   Why this role matters: Enterprise IT services underpin MBNL’s ability to operate, collaborate, and deliver for shareholders. This...

The Programme Manager will need to be able to define, in partnership with the relevant senior stakeholders, programme scope, benefits and business outcomes.  They will also need to coordinate any technology solution assessments, if required, and oversee commercial and procurement processes.  The Programme Manager will deliver the programme and/or project/s to the expected standards of time, quality and budget, including reporting of associated plans, risks and issues to Executive leadership. What you’ll be doing as a   Programme Manager Define and baseline the programme’s scope, plan and budget that will successfully deliver the business outcomes / objectives. Identify, engage and manage direct and indirect stakeholders appropriately in context of their role within the programme, up to and including Executive Director level. Identify and manage RAID items within the programme and escalate where appropriate Attend project initiation...