3 jobs found in Liverpool

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs. This is a hybrid role providing support via the telephone as well as at our local Liverpool office providing our users face to face support at our Tech Hub. As a Service Desk Analyst you will: Provide first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation between phone and IT portal ticket support, and...

We're looking for experienced Digital Portfolio Managers to join the Department for Work and Pensions (DWP) and help drive delivery across a complex portfolio of digital projects. This is a stakeholder-driven role, adding capacity and capability to ensure projects stay on track and deliver against business plans. You'll work closely with senior leaders and delivery teams to plan, prioritise and unblock issues, applying both Agile and Waterfall methodologies. You'll coach and advise teams, support governance and assurance, and help embed portfolio standards and best practices. You'll also provide capability to delivery teams to enable improved planning, prioritisation and risk management across delivery and support data gathering for the 26/27 Winter Planning cycle.   As a Digital Portfolio Manager your main responsibilities will be to: Provide leadership across multiple projects, monitoring progress and resolving delivery issues. Develop and maintain clear...

Business Process Architect   We are seeking a Business Process Architect to join our Group Technology team on a 5-month contract. In this role, you will design, model, and optimise business processes that align with our operating model and strategic objectives. Working closely with Business Architects, delivery teams, and operational stakeholders, you will ensure processes are customer-centric, efficient, scalable, and compliant. We offer a hybrid working arrangement with 1 or 2 days per week in our Manchester office. Key Responsibilities Design and document end-to-end business processes across key functional areas, ensuring alignment with the target operating model. Collaborate with Business Architects to translate customer and user journeys into detailed process flows and service interactions. Develop process models using industry-standard notations (e.g. BPMN), Drive process standardisation, simplification, and automation....