Contract Spy
Hybrid (Swindon, UK)
Overview
Working as part of a user centred design team on The Funding Service currently in public beta, the User Researcher will collaborate with service designers, interaction designers and content designers to ensure solutions meet user needs.
The role involves scoping, running and analysing research across discovery of new areas yet to be delivered and iterative development of features through alpha and beta, as well as improving what is in public beta.
User research is conducted across the end to end service including policy, process and ways of working in addition to digital user journeys to ensure the service meets user and business needs.
As a User Researcher , you will:
Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of services
Deliver end-to-end user research activities, including participant recruitment, discussion guide creation, facilitation of sessions and...