Contract Spy
Remote (Corsham, UK)
Role purpose
The Defence Digital Foundry is establishing a unified IT Service Management capability to support a growing portfolio of digital services across Defence.
The IT Service Manager will act as a trusted advisor and delivery partner to the Head of IT Service Management. The role will lead and support the onboarding of service areas into the Foundry ITSM operating model, establish practical support arrangements, improve operational readiness and help teams adopt consistent and sustainable service management practices.
This is not a traditional service operations or people management role. Its principal focus is service onboarding, operational readiness, service transition, stakeholder engagement and applied ITSM consultancy. The postholder will work across organisational boundaries, turn emerging requirements into workable support arrangements and help service areas move safely into business as usual support.
The postholder will also provide senior professional...