3 customer service jobs found in Reading

Digital Customer Intelligence Business Analyst (Customer Data, CRM & Martech) Location: Reading (Hybrid - 1 to 2 days per week) Day Rate: Competitive (Inside IR35) Duration: Initial 6 Month Contract   We're looking for an experienced Digital Business Analyst to join a high-profile Customer Data & Intelligence initiative within Primark's Digital function. This role sits at the early stages of a major programme and will be part of a small, collaborative team responsible for shaping future customer data, CRM, Martech, and customer engagement capabilities. We're looking for someone who is comfortable operating in a discovery environment, assessing feasibility, defining requirements, and helping shape the future roadmap.   What You'll Be Doing Lead discovery and analysis activities across customer data, CRM, and Martech initiatives. Assess the feasibility of new capabilities, technologies, and customer engagement...

MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH   As the world’s leading change and transformation consultancy and delivery partner, we enable our clients to move from strategy to reality, taking a pragmatic, practical approach to delivering change that lasts.   We’re seeking Senior Business Analysts and Business Analysts to help our utility clients deliver the digital, technology and organisation change across the AMP cycle.   *Please note, this is an initial 3-6 month contract that will require up to 3 days working on client site in Reading and may involve extensive travel to other sites   SUMMARY   You’ll join North Highland’s Energy & Utilities (E&U) practice, working with our UK water utility clients across the South of England analysing and shaping their multi-year transformation and change portfolios, delivered under managed service and consulting frameworks....

Programme Manager | Customer Engagement & Digital Transformation | Location: Reading (Hybrid 2 – 3 days per week) Duration: Initial 6 Month Contract Day Rate: Inside IR35 Day Rate   We're looking for an experienced Programme Manager to lead large-scale Customer Engagement and Digital Transformation programmes .   This role is ideal for a senior programme leader with a proven track record delivering enterprise-scale transformation initiatives , bringing together business and technology teams to deliver strategic change. You'll be responsible for overseeing complex programmes spanning Customer Data Platforms (CDP), CRM, customer engagement, personalisation, digital propositions, and customer experience capabilities , ensuring delivery aligns with business objectives, budgets, timelines, and quality standards.   What You'll Be Doing Lead the end-to-end delivery of large, complex transformation programmes...