2 jobs found in Reading

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...

Whitebridge is looking for a Oracle HCM Integration Delivery Lead to join a large transformation programme for our client. Role requirements: Business Knowledge Good understanding of HR Core Business Function and Business Processes. Experience of working on a large Digital Transformation change programme, preferably in relation to Corporate shared services. Experience Relevant Waterfall practitioner qualifications required ie Prince2 Shows a high level of planning aptitude. Demonstrable ability to negotiate timelines and reprioritisation of SI implementation activities. Experience in using Azure DevOps. Ability to develop countermeasures and contingency plans associated with significant project risks Demonstrable experience of Waterfall methodologies. 8+ years experience as a Senior Project Manager/Programme Manager. A proven track record of delivery based on required business outcomes. Experience of a working in a...