2 test lead jobs found in Reading

Home Delivery AI Chatbot Programme Lead AI, Customer Service & Digital Transformation   Location: Reading or Dublin (Remote with ad-hoc travel) Duration: Initial 9 Month Contract Day Rate: Inside IR35 if UK Based   We're looking for an experienced Home Delivery AI Chatbot Programme Lead to lead the implementation and launch of a new AI-powered virtual assistant and self-service capability for Primark's growing Home Delivery proposition.   This is a high-profile role at the intersection of Customer Service, Digital, Technology, AI, and Customer Experience , responsible for bringing a customer-facing AI chatbot from concept through to live operation. We're seeking someone who has successfully launched AI chatbots, virtual assistants, or digital self-service solutions and can drive delivery in partnership with external technology providers.   What You'll Be Doing Lead the end-to-end delivery of an...

CRM Automation Officer Duration: 6 Months Contract Location: Reading (Hybrid Working) Wednesday ancor day, alternative Tuesday's Contract Type: Day Rate (Inside IR35 if UK based)   Role Summary We're looking for a CRM Automations Officer to own the delivery, optimisation and continuous improvement of automated customer journeys across Salesforce Marketing Cloud. You'll transform CRM strategies and campaign briefs into seamless, data-driven lifecycle communications that enhance the customer experience and drive commercial performance.   Working closely with CRM, Digital, Analytics and Technology teams, you'll design, build and optimise automated journeys, leveraging tools such as Journey Builder, Automation Studio, SQL, Salesforce Personalisation and Movable Ink. This is an exciting opportunity for a technically strong CRM professional who combines automation expertise with a customer-first mindset and a passion for continuous...