£492 - £592 per day
Contract Spy
Perth, UK
Whitebridge is looking for an IT Service Delivery Manager. The role will be picking up BAU Service Delivery Management tasks for our client, including:
Operational Service Management
Execute day to day operational delivery and performance management.
Produce and review KPI/SLA performance reports.
Ensure end to end service reliability and uptime.
Incident, Problem & Major Incident Engagement
Participate in P1/P2 incident review activities; SDMs are mandatory attendees for these reviews.
Validate prioritisation, lead operational escalations, and ensure follow up actions.
Prevent incident hopping and ensure proper resolver group ownership.
Supplier & Commercial Management
Manage day to day external supplier performance and relationships.
Challenge SLAs and drive continual improvement with vendors.
Support contract alignment to service objectives.
Service Transition & Change
Ensure new or changed...