2 jobs found in Perth

Whitebridge is looking for a Field Engineer with a background in network migrations to support a site rollout programme covering Meraki switch migrations, structured cabling, desktop support, and device builds. You will work across multiple locations, complete patching and rack work, test connectivity, support end users, and keep accurate rollout records. We need strong hands-on network and desktop support experience, confidence working independently, excellent stakeholder communication, and a full UK driving license. Experience required: Cisco Meraki migrations Structured cabling, patching and rack work Windows device builds, desktop support Connectivity testing Multi-site travel, requiring a full UK driving license Knowledge of ZTNA, SD-WAN or Cato Networks would also be useful Desirable to have a network certification (eg CCNA) The successful applicant should be able to commit to starting ASAP. The role for will be hybrid...

Whitebridge is looking for a NICE CX1 Product Owner to support the implementation of a contact solution for our utilities client. Experience required Proven experience owning and managing NICE CXone (CX1) CCaaS platforms end-to-end Strong background in product ownership, including defining and delivering platform roadmaps Demonstrated experience managing vendor relationships and commercial governance (eg NICE, Conscia or similar providers) Hands-on experience overseeing contact centre operations including telephony and IVR systems Experience managing and optimising digital customer engagement channels Knowledge of Workforce Management (WFM) tools and processes within a contact centre environment Experience utilising analytics and AI within customer experience or contact centre platforms Proven ability to prioritise and manage delivery across BAU, platform stabilisation, and migration initiatives The successful applicant should be able to...