Contract Spy
Newcastle Upon Tyne, England, United Kingdom
About the Company
BrainoTech IT Solutions is a global IT services and managed infrastructure company providing end-to-end enterprise technology solutions. The company specializes in supporting distributed organizations with scalable IT operations, field engineering, and infrastructure management.
About the Role
The Network Support Technician (L1) is responsible for providing senior-level technical support for network and desktop infrastructure, ensuring connectivity, performance, and timely resolution of network-related issues. This role ensures alignment between operational execution and business objectives while maintaining service quality, uptime, and SLA compliance.
Key Responsibilities
Functional
• Provide Level 1 support for network-related incidents and service requests
• Monitor network performance and identify connectivity issues
• Troubleshoot LAN/WAN, Wi-Fi, and basic routing/switching problems
Operational...