5 service delivery manager jobs found in Manchester, greater manchester

Information Security Consultant - Privacy Specialist (Contract) Job Introduction We are seeking a versatile and proactive Information Security Consultant to join Handelsbanken UK which is currently undergoing a major technology transformation programme. The successful candidate will be embedded within a technology delivery team, playing a critical role in ensuring that security is integrated seamlessly into change initiatives from inception through delivery. The Bank operates an model where information security consultants are embedded into workstreams acting as the security lead for that delivery team. This is not a traditional advisory role - you will be actively participating in solving information security problems, working closely with engineers, product managers, and business stakeholders to identify, assess, and collaboratively solve security challenges and ensure the team can continue to deliver a pace. This is a unique opportunity to work on an exciting technology...

  350 Inside IR35 City Manchester Province Greater Manchester Country United Kingdom Postal Code M1 Job Description   About Scrumconnect Consulting: Scrumconnect Consulting, a multi-award-winning firm recognized with UKIT awards such as Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organisational Excellence during the pandemic, is at the forefront of innovation in tech consulting. Our work impacts over 40 million UK citizens, with successful projects in key government departments like the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and more.   Role Summary: We are seeking a Performance Analyst to support the Digital Workplace Function, specifically working with the Email and Microsoft Office team within the Collaboration and Communication Services (C&CS). This role will focus on...

Role overview We are looking for a hands-on Product Manager to own the product direction for our contact centre platforms. This role sits at the intersection of operations, technology, and customer experience, with a clear mandate to bring structure, clarity, and momentum to a complex operational environment. You will establish a clear product backlog, define priorities, and create a roadmap that links agent experience, customer outcomes, and platform investment. This is a highly practical role: you will spend time understanding how agents actually work, how calls and cases flow across systems, where automation succeeds or fails, and where friction exists for both customers and staff. Your success will be measured by your ability to turn that understanding into clear product decisions and executable plans that teams can confidently deliver.   This is an initial 6 month contract (outside IR35) and requires you on site at London Paddington, or in the...

About the role: The Solution Architect will join the Provision Portfolio team, part of the broader Working Age Services group responsible for Labour Market initiatives. Working Age Services oversees the Provision and Payment Service (PRaP), which supports the referral, processing, management, and payment of suppliers delivering National Contracted Provision, programmes designed to help individuals into employment. PRaP is built on aging legacy technology (Oracle E-Business Suite), which is increasingly difficult and costly to maintain and adapt. This limits our ability and that of the wider Department to implement meaningful changes in how we procure, refer and manage outcomes for new provisions and reduces our agility when responding to the Governments Get Britain Working mission. Our ambition is to replace the essential capabilities currently provided by PRaP, enabling the modernisation of how we deliver and track provision outcomes. This includes decommissioning PRaP...

Role: Business Analyst - Operations Location : Hybrid, 2 -4 days per week in East London or Manchester Start: ASAP, likely early 2026 Duration: 6 months initially, plus likely extension (Inside IR35) This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry. We are seeking an BA working in operations with experience documenting plans, tracking plans, progress maps and guidance Key Responsibilities · Creating detailed process maps using recognised standards (i.e. Visio diagrams) · Producing operational plans and delivery timelines · Supporting the operations workstream in shaping deliverables, tracking progress and managing risks. · Working with cross functional teams (Operations, Data, IT, Change) to ensure alignment of deliverables. · Supporting the roll out and embedding new processes including governance to ensure compliance. About...