Contract Spy
Manchester, England, United Kingdom
Job Introduction The Efficiency and Automation team is a multi-disciplinary team responsible for streamlining business processes, reducing administrative burden and enhancing operational efficiency across the Bank. Through a combination of process automation, intelligent automation, agentic workflows and Generative AI, the team delivers frequent, high-impact improvements that enable colleagues to focus more time on value-adding activities and customer service. As automation technologies continue to evolve, the team is expanding its use of Artificial Intelligence, Agentic Automation and Generative AI capabilities to automate increasingly complex processes, enhance decision-making and improve employee and customer experiences. The Bank's strategy is centred around delivering operational efficiencies that create capacity to support increased business volumes and profitability, while improving customer satisfaction and outcomes. The Efficiency and Automation team supports this...