Contract Spy
Manchester, UK
Data Analyst - Complaints (12 month contract) Location: Manchester Hybrid: Tuesday to Thursday in the office Competitive Day Rate Are you a data-driven professional who enjoys turning complex information into actionable insights? We're looking for a Data & Reporting Analyst to join our team on a 12-month contract, playing a key role in supporting business operations and enhancing complaint handling performance within a regulated environment. What You'll Do: Data Analysis & Reporting • Produce and maintain both recurring and ad hoc reports of moderate to high complexity to support complaint handling performance, regulatory compliance (e.g. FCA DISP), and strategic decision-making. • Analyse complaint volumes, ageing complaints, root causes, and resolution outcomes to identify trends, risks, and improvement opportunities across the function. Stakeholder Communication • Translate complex data into clear, actionable insights and...