3 customer service jobs found in Manchester

Business Process Architect   We are seeking a Business Process Architect to join our Group Technology team on a 5-month contract. In this role, you will design, model, and optimise business processes that align with our operating model and strategic objectives. Working closely with Business Architects, delivery teams, and operational stakeholders, you will ensure processes are customer-centric, efficient, scalable, and compliant. We offer a hybrid working arrangement with 1 or 2 days per week in our Manchester office. Key Responsibilities Design and document end-to-end business processes across key functional areas, ensuring alignment with the target operating model. Collaborate with Business Architects to translate customer and user journeys into detailed process flows and service interactions. Develop process models using industry-standard notations (e.g. BPMN), Drive process standardisation, simplification, and automation....

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.   Working with DWP, you will be helping us to drive our priorities to:   Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation Help people to plan and save for later life, while providing a safety net for those who need it now Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society Improve experience of our services while...

Role: Business Analyst - Customer Communications Location : Hybrid, 2 -4 days per week in East London or Manchester Start: ASAP, likely early 2026 Duration: 6 months initially, plus likely extension (Inside IR35) This is an exciting opportunity to be part of a dynamic large-scale operation in the financial services industry. Are you a strategic thinker with a flair for customer communications? Do you enjoy turning complex project change in to clear, actionable messaging that engages customers? We are seeking a Business Analyst to join our customer communications workstream, driving communication strategies, planning and tracking activity. You understand the power of clear communication and can translate complex changes into simple, engaging messaging. Key Responsibilities · Drafting, maintaining and managing customer communication plans, ensuring clarity and consistency. · Tracking all communication activity across channels, maintaining...