6 customer service jobs found in London

NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.   A small company with a big reach. We care for colleagues, respect one another, invest in our people and manage talent effectively.   This role is subject to Baseline Personnel Security Standard and financial credit checks.   As a Service Development Owner / Product Owner (Customer Experience) your main responsibilities will be: Represent the voice of the customer across assigned services and customer journeys. Develop a strong understanding of customer needs, behaviours and pain points using research, analytics and feedback. Identify, shape and prioritise service improvement opportunities that deliver measurable customer and business value....

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.   Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs.   As a Service Desk Analyst you will:   Provide first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation between phone and IT portal ticket support, and user facing assistance at deskside. Track all incidents and service requests, prioritising as necessary and resolving within...

Senior Operations Lead – Service Operations Transformation (Contract) Toyota Connected Europe (TCEU) · London (Hybrid) · Contract – Initial 3 months (extendable) Outside IR35   About the role: Our Operations function is at an important stage of its evolution. The department has an ambitious FY2026 plan to deliver: intelligent automation, AIOps, process excellence, stronger governance, workforce transformation into SRE/ARE-aligned engineering, and a new “Ops as a Product” operating model. To get there, we first need to stabilise and strengthen the current team's standards, ownership and ways of working. We are looking for an experienced, hands-on Senior Operations Lead to join on an initial 3-month contract to do two things in parallel: stabilise the current team, resetting standards, ownership and customer confidence, and begin its transformation into a modern, engineering-led operations capability. The...

Senior Operations Lead – Service Operations Transformation (Contract) Toyota Connected Europe (TCEU) · London (Hybrid) · Contract – Initial 3 months (extendable) Outside IR35   About the role: Our Operations function is at an important stage of its evolution. The department has an ambitious FY2026 plan to deliver: intelligent automation, AIOps, process excellence, stronger governance, workforce transformation into SRE/ARE-aligned engineering, and a new “Ops as a Product” operating model. To get there, we first need to stabilise and strengthen the current team's standards, ownership and ways of working. We are looking for an experienced, hands-on Senior Operations Lead to join on an initial 3-month contract to do two things in parallel: stabilise the current team, resetting standards, ownership and customer confidence, and begin its transformation into a modern, engineering-led operations capability. The...

Senior Operations Lead – Service Operations Transformation (Contract) Toyota Connected Europe (TCEU) · London (Hybrid) · Contract – Initial 3 months (extendable) Outside IR35   About the role: Our Operations function is at an important stage of its evolution. The department has an ambitious FY2026 plan to deliver: intelligent automation, AIOps, process excellence, stronger governance, workforce transformation into SRE/ARE-aligned engineering, and a new “Ops as a Product” operating model. To get there, we first need to stabilise and strengthen the current team's standards, ownership and ways of working. We are looking for an experienced, hands-on Senior Operations Lead to join on an initial 3-month contract to do two things in parallel: stabilise the current team, resetting standards, ownership and customer confidence, and begin its transformation into a modern, engineering-led operations capability. The...

Role description Principal Business Analyst – Data Technology Platforms Location London Hybrid working with 3 days in client office in London Immediate start Fixed term contract/ Contract inside IR35 only until 31st Dec 2026 with possible extensions Applicants must be legally authorized to work in the United Kingdom without the need for current or future visa sponsorship The team Asset Management Platform provides the technology platform for all of client's operational functions across Public Assets, Wealth Management and Private Markets. We support traditional business processes such as Trade Operations, Portfolio Accounting, Risk Management, Performance Measurement and Attribution, Regulatory Compliance, Client Reporting, and Workflow Automation. In addition, we also support less traditional areas such as Real Estate, Private Equity, Private Debt and Credit Alternatives and Renewable Energy Infrastructure. Our primary goal is to...