Contract Spy
Hybrid (Telford, UK)
Contract - Until end of March 2026, with possibility of extension.
Location - Based at nearest HMRC regional offices.
We are looking for a candidate with knowledge of ITIL4 frameworks, customer focused with the ability to build long-lasting relationships with stakeholders.
You will be part of one of the largest public sector organisations in the UK, with a commitment to achieving our digital transformation goals to provide better services to the public and to create a digital tax system that's simpler, clearer and faster. We are looking for people like you to help us deliver on this mission!
The primary office location for this role is Telford. Contract until end of March 2026.
Job description
Responsibilities:
Work within IT Service Level Agreements.
Support functions and remain responsive to customer needs, being aware of the business needs and impact on service.
Highlight and escalate issues...