£400 per day
Contract Spy
Hybrid (Manchester Area, United Kingdom)
We are seeking an experienced User Researcher to support a large-scale programme and to influence service design, product priorities, and user outcomes through evidence-based research.
Your responsibilities as the User Researcher:
Conduct user research with stakeholders and end users to understand needs and service demand.
Identify barriers, pain points, and opportunities for service improvement.
Assess accessibility, inclusivity, and potential user exclusion risks.
Gather evidence to support prioritisation and delivery decisions.
Translate research findings into practical recommendations for teams and stakeholders.
As a successful User Researcher, you will have:
Proven experience as a User Researcher within public sector or large-scale service environments.
Strong stakeholder engagement and facilitation skills.
Ability to independently plan and deliver research activities.
Experience working within...