Contract Spy
Hybrid (Reading, UK)
Home Delivery AI Chatbot Programme Lead
AI, Customer Service & Digital Transformation
Location: Reading or Dublin (Remote with ad-hoc travel)
Duration: Initial 9 Month Contract
Day Rate: Inside IR35 if UK Based
We're looking for an experienced Home Delivery AI Chatbot Programme Lead to lead the implementation and launch of a new AI-powered virtual assistant and self-service capability for Primark's growing Home Delivery proposition.
This is a high-profile role at the intersection of Customer Service, Digital, Technology, AI, and Customer Experience , responsible for bringing a customer-facing AI chatbot from concept through to live operation. We're seeking someone who has successfully launched AI chatbots, virtual assistants, or digital self-service solutions and can drive delivery in partnership with external technology providers.
What You'll Be Doing
Lead the end-to-end delivery of an...