Contract Spy
Hybrid (Glasgow, UK)
About the Infected Blood Compensation Authority (IBCA)
The Infected Blood Compensation Authority (IBCA) is a new arm's-length body being established at pace to deliver compensation to people affected by the infected blood scandal. The work is meaningful, sensitive, fast moving and the Digital and Data Directorate is central to delivering a user-centred, empathetic and accessible service.
IBCA's multidisciplinary teams are organised around three core priorities:
creating a user-centred, empathetic end-to-end service
delivering compensation to eligible people
iterating quickly through a start-small, scale-fast, test and learn approach
As a Senior Interaction Designer your main responsibilities will be to:
Understand user needs and business objectives in a highly complex service area.
Develop clear design concepts and end-to-end journeys.
Rapidly design, iterate and test prototypes with users and operational teams.
Use...