£420 per day
Contract Spy
Glasgow, UK
MUST BE PAYE THROUGH UMBRELLA
The Data / Business Analyst will work closely with business stakeholders, technology teams, and operations to deliver data driven insights and business requirements for case management and CRM solutions. The role focuses on optimizing customer, sales, and service processes using CRM platforms, with exposure to Salesforce, while ensuring alignment with Barclays’ governance, risk, and compliance standards.
This role is suitable for a hands on analyst who can bridge business needs and technical delivery, particularly in environments involving customer cases, workflows, reporting, and CRM driven analytics.
Key Accountabilities
• Elicit, analyze, and document business requirements for CRM and case management solutions
• Analyze and optimize case lifecycle workflows, SLAs, and operational processes
• Perform data analysis and reporting to generate insights on customer, sales, and service...