Contract Spy
Hybrid (Glasgow, UK)
About this team/directorate
Global Services deliver resilient IT infrastructure and 24/7 support for the FCDO's global operations, ensuring seamless access to digital tools and services for staff in every location.
The Service Management and Support team provides IT service management capability across Global Services. This role leads Change Management activity, helping ensure changes to live services are assessed, governed and delivered in a controlled way that protects service stability and supports users across the FCDO's global network.
Purpose of Job
The IT Change Manager is responsible for overseeing Change Management activities within Service Management and Support, ensuring that changes to live IT services are assessed, governed and implemented in a controlled and proportionate way.
Working within a ServiceNow-based ITSM environment, the role applies expert knowledge of IT Service Management and Change Management frameworks to manage risk,...