Contract Spy
Gaydon, England, United Kingdom
We are seeking an experienced Product Owner to lead the stabilisation and transformation of the customer account experience across a complex digital ecosystem for a global automotive client. This role combines Product Ownership and Product Management responsibilities, leading cross-functional discovery activities, defining customer account strategy, and establishing a clear target-state operating model across customer-facing digital platforms, mobile applications, CRM environments and supporting systems. The successful candidate will assess end-to-end customer journeys, platform ownership, data flows and governance models to identify and address fragmentation, duplication and inconsistency across the technology landscape. Working closely with Product, Engineering, Data, Marketing, Customer Operations and Business stakeholders, they will define a cohesive future-state vision and roadmap that improves customer experience, reduces operational risk and supports ongoing digital...