Contract Spy
Edinburgh, Scotland, United Kingdom
Job Title: Senior AWS Connect Developer
Job Type: Contract · Inside IR35
Location: Edinburgh (Preferred)— Hybrid (2 to 3days)
Duration: 6-12 months
The Role
Translate business requirements into technical AWS Connect contact centre solutions
Design complex IVR workflows, dynamic routing, skill-based queues, and agent hierarchies
Configure routing profiles, hours of operation, fallback & failover strategies
Develop and configure contact flows, routing logic, and agent experiences
Build backend integrations using AWS Lambda, API Gateway, S3
Integrate Amazon Connect with CRM systems (Salesforce/ServiceNow), external APIs, and enterprise platforms
Lead migration from legacy platforms (e.g., Avaya) to Amazon Connect
Optimize call routing performance, system resilience, and availability
Support production releases, testing, and stabilization phases
Your Profile
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