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Role Profile: Citrix Analyst Focusing on Virtual Technologies Role Overview The Citrix Analyst is responsible for monitoring, supporting, developing, and maintaining the Virtual Desktop Infrastructure (VDI) delivered through Citrix Cloud and AWS. As part of a small, collaborative engineering team, you will play a key role in ensuring a stable, secure, and performant virtual desktop environment for our colleagues. Main Responsibilities Operational Support & Service Management Respond to and resolve Service Requests, Incidents, Problems, and vulnerability remediation tasks promptly and efficiently. Raise, assess, and implement Changes in line with organisational governance and change control processes. Monitor and maintain platform health, performance, and security using available tooling. Citrix & VDI Engineering Support and maintain the Citrix Cloud–based VDI platform running on AWS. Package and update applications for...