Contract Spy
Hybrid (Coventry, UK)
As a Service Delivery Analyst , your main responsibilities will be:
We are seeking an experienced Service Delivery Analyst to join the Department for Education 's Technology Operations team. This is an excellent opportunity to support critical business-as-usual (BAU) IT services, ensuring they remain secure, accessible, well-governed and aligned to service management best practices.
The successful candidate will work across operational IT services, supporting service performance, incident resolution, change activity and stakeholder engagement within a complex multi-supplier environment.
Key Responsibilities
Support the delivery and continuous operation of critical BAU IT services.
Monitor service performance, availability and operational effectiveness.
Manage and coordinate incidents, problems and service requests through to resolution.
Support change management processes, assessing impacts and ensuring service readiness....