1 jobs found in Brighton and Hove

Overview:   Sussex Community Dermatology Services (SCDS) are one of the largest independent providers of NHS dermatology services in the UK. We are seeking a 3rd Line Support Technician to join our in-house IT Helpdesk within the healthcare sector.   This contract will be for an initial 1 month period, with a strong possibility to extend up to 3 months.   We are offering a hybrid model of working with 2 days in Brighton and 3 days remotely (with potential travel to Worthing)   Key Responsibilities:   Resolve complex technical issues escalated from 1st and 2nd line support Perform root cause analysis and implement long-term fixes Maintain systems, documentation, and support continuous improvements   What we're looking for:   Strong 3rd line technical support experience Solid understanding and hands-on use of ITIL practices Comfortable mentoring and supporting junior team...