Customer Service Manager:
Location: Manchester/Leeds & York
Key Accountabilities:
Deliver the telecoms customer service management strategy to all customers (both internal and external to the Client industry) so that agreed performance targets are met.
Provide input to CLIENT future customer requirements, demands and events that may impact CLIENT's ability to deliver required levels of service. This includes the understanding of Client's Network Operating Strategy & major programmes portfolio present and future.
Provide customers with a service portfolio view of CLIENT's capabilities, partnerships, products and services.
Develop and deliver customer focussed performance reporting to include service provision, incident & fault management, and service delivery management to allow actual customer service reporting.
Build and maintain effective relationships with CLIENT customers and manage their telecoms requirements to fully understand and...
Oct 14, 2020
Duration not stated
Customer Service Manager:
Location: Manchester/Leeds & York
Key Accountabilities:
Deliver the telecoms customer service management strategy to all customers (both internal and external to the Client industry) so that agreed performance targets are met.
Provide input to CLIENT future customer requirements, demands and events that may impact CLIENT's ability to deliver required levels of service. This includes the understanding of Client's Network Operating Strategy & major programmes portfolio present and future.
Provide customers with a service portfolio view of CLIENT's capabilities, partnerships, products and services.
Develop and deliver customer focussed performance reporting to include service provision, incident & fault management, and service delivery management to allow actual customer service reporting.
Build and maintain effective relationships with CLIENT customers and manage their telecoms requirements to fully understand and...
Customer Service Manager: Location: Manchester/Leeds & York Key Accountabilities: Deliver the telecoms customer service management strategy to all customers (both internal and external to the Client industry) so that agreed performance targets are met. Provide input to CLIENT future customer requirements, demands and events that may impact CLIENT's ability to deliver required levels of service. This includes the understanding of Client's Network Operating Strategy & major programmes portfolio present and future. Provide customers with a service portfolio view of CLIENT's capabilities, partnerships, products and services. Develop and deliver customer focussed performance reporting to include service provision, incident & fault management, and service delivery management to allow actual customer service reporting. Build and maintain effective relationships with CLIENT customers and manage their telecoms requirements to fully understand and develop effective...
Oct 12, 2020
Duration not stated
Customer Service Manager: Location: Manchester/Leeds & York Key Accountabilities: Deliver the telecoms customer service management strategy to all customers (both internal and external to the Client industry) so that agreed performance targets are met. Provide input to CLIENT future customer requirements, demands and events that may impact CLIENT's ability to deliver required levels of service. This includes the understanding of Client's Network Operating Strategy & major programmes portfolio present and future. Provide customers with a service portfolio view of CLIENT's capabilities, partnerships, products and services. Develop and deliver customer focussed performance reporting to include service provision, incident & fault management, and service delivery management to allow actual customer service reporting. Build and maintain effective relationships with CLIENT customers and manage their telecoms requirements to fully understand and develop effective...
