2 contracts found in Slough

Field Service Engineer (Desktop Support) Role: Field Service Officer Position: Contract + Possibility of Extension / Permanent Locations: Slough, UK Need to travel different customer Locations (Near to the office Locations) Main Responsibilities include: § Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops § Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets § To provide infrastructure administration functions § Providing on-site cover as part of a shift arrangement § Being prepared to work out of hours when required and to provide out of hours on-call support cover as required § Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities § Taking ownership of issues through to resolution on all appropriate requests. § Categorize and prioritize end user support requests and service requests by utilizing a Customerticketing system to track tickets and provide up-to-date status and information. § Move equipment associated with escalated help desk incidents and service requests § Performing asset inventory activities as needed. § Trains and orients staff on use of hardware and software. § Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity. § Works with procurement staff to purchase hardware and software. § This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. § Help create technical documentation and manuals § Requirements § Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role § Hands-on experience with Windows/Linux/Mac OS environments § Working knowledge of office automation products and computer peripherals, like printers and scanners § Knowledge of network security practices and anti-virus programs § Ability to perform remote troubleshooting and provide clear instructions Technical Skills: § Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. § Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office § Administration experience of MS Active Directory users & groups, policies and management concepts § Address user tickets regarding hardware, software and networking § Walk customers through installing applications and computer peripherals § Ask targeted questions to diagnose problems § Guide users with simple, step-by-step instructions § Conduct remote troubleshooting § Effective communication by Engineer in English and local languages is mandatory Business Skills: § Management of the team of L1 resources § Ability to interact with customers so as to ensure that the service is polite, efficient and responsive § A self-starter with ability to work on their own initiative To work through issues analytically to a successful conclusion An individual with a minimum of 3 year’s supervisory experience Desired Experience: § At least 8 years of experience in the field or in a related area required § Prior experience on Desktops, Workstations, Notebooks and Printers § Collaboration experience including remote control of PCs and video conferencing knowledge § Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations) § Strong Microsoft Office skills (Outlook, Word, and Excel) § Thorough understanding of Outlook's calendaring tool § Understanding of Exchange functional accounts and how they are used within Microsoft technologies § Strong customer service skills § Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels § Strong written and verbal communication skills (English and local language) § Must be detail oriented and self-motivating § Background security check required § Additional language skills (English and local language) § Experience of managing and leading a geographically and culturally diverse team Job Types: Full-time, Contract Salary: £130.00 to £150.00 /day Experience: Desktop support: 10 years (Required) Field Service: 2 years (Required)        

I am on the lookout for a Project Manager to deliver large complex projects for our customers in Slough. Key accountabilities and decision ownership: Create detailed project plans encompassing all deliverables & ensuring stakeholder buy in. Proactively manages the plan on a day to day basis. Creates work packages for project team members. Create and sustains collaborative working relationships across the customer and internal delivery teams. Provide day to day direction and guidance to the project team. Defines clear roles & responsibilities and reporting relationships for stakeholders on the project and provides performance feedback. Manage any conflict arising between stakeholder groups Establish & maintains the Risk and Issue register identifying new risks and response strategies. Implements mitigation where issues occur. Controls scope of the project through formal Change Control process Core competencies, knowledge and experience: Leadership and Team working - Provides leadership and direction for cross functional teams. Effective Communication and Reporting - Communications are accurate, concise and tailored to their audience. Planning and Control - Planning is done collaboratively with teams and projects are driven by the plan. Dependencies are closely managed and proactive measures taken to minimise deviations from the plan. Minimum 3 years of delivery experience in a Projects environment spanning multidisciplinary areas Knowledge of telecommunications industry trends with sector specific expertise an advantage. Good knowledge of Vodafone products and service propositions is advantageous Must have technical / professional qualifications: PRINCE2 Practitioner or equivalent Project Management Qualification Self-motivated individual with great organisational, interpersonal and influencing skills. Must have experience working with Telefonica This is an initial 6 month contract with a high possibility of extension, paying a highly competitive day rate. We would also consider part time working 3 days a week.