Contract Spy
Inverness, UK
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.
We are looking for a Service Delivery Analyst this role is responsible for ensuring that services provided to customers or internal users are delivered effectively, meet agreed service levels, and continuously improve.
The team are currently going through a Service Now upgrade and a change of IT provider, therefore effectively managing escalations will be key within this role.
What this role looks like :
Monitoring and reporting on SLAs, KPIs and service performance
Managing customer and stakeholder...