Contract Spy Bracknell, England, United Kingdom
Feb 25, 2020Duration not stated
Role Responsible for ensuring business requirements for Connected Services solutions are clearly defined and validated. This involves working in an agile approach with business users, design agencies, development partners and other stakeholders to ensure processes and functionality for digital solutions including mobile apps are clearly defined and agreed. You will also be responsible for supporting the business in defining and implementing change management strategies (e.g. engagement plans, etc) by working with key European stakeholders. Some European travel may be required. Main Responsibilities This role deals with the more detailed aspects of discovering, validating, documenting and communicating business-process-related knowledge through modelling, simulating and analysing current and future states. Engage business users and stakeholders in understanding business issues and priorities Define & document business process flows in a format that can be easily communicated (e.g. ppt) and validated by key stakeholders Gather & document business requirements or functional specifications using user stories (user journeys) and other analysis & documentation techniques (UX) Work together with a project manager and/or solution architect to review and validate analysis documentation & technical solution approach in line with business requirements Work together with design agencies & development teams to ensure creative & technical designs (UX/wireframes) support the business requirements Develop and organise User Acceptance Tests (UAT) with business users Support business change by defining procedures and implementing change management strategies including engagement plans, organising/delivering user training etc. Coordinate change management activities and communicate/report process to key stakeholders Monitor & report project issues and risks where necessary to ensure effective countermeasures are implemented Other related tasks as may be assigned from time to time Qualifications, Knowledge, Skills And Experience This is a key role in Honda 's transition so demonstrated success in a similar role is essential. That will include: Very good experience of implementing digital mobile & web solutions based on cloud-based solutions e.g. digital marketing (content management), CRM or mobile platforms Very good experience of delivering digital projects based on innovative and creative multi-channel user experience (UX) - mobile app & online portals Very good experience of change management & stakeholder engagement while implementing European or Global projects - understanding cultural differences & business priorities Very good experience in business analysis & process change, ideally within a sales and marketing environment for Automotive or Retail sectors or with a Consultancy practice Demonstratable knowledge and experience in analysing and documenting business processes and data flow together with capturing user requirements as user stories or use journeys Excellent interpersonal, negotiation and communication skills with the ability to explain technical issues in a concise and non-technical manager to business users Must be able to communicate effectively with both IT and business helping establish mutual understanding Excellent organisation and planning skills with ability to work effectively with multiple stakeholders including 3rd party agencies Good understanding of analysis & project management methodologies preferably with practical experience of structured and/or agile methods Ability to solve complex problems in a timely manner (with attention to detail and sound judgement) Personal Qualities Demonstrated ability to understand business drivers and to work closely with the business to understand their strategy and translate that into an IT environment Ability to communicate at all levels of the organisation, to present a coherent proposition and to listen and understand the needs of others Excellent interpersonal and communications skills at all levels of the organisation demonstrating confidence Clarity of thinking, clarity of communication - ability to present technical concepts to non-technical audience for understanding and decision making Demonstrated ability to work well with IS colleagues at all levels (flexible approach & tolerant) An excitement about technology opportunities and an understanding on how the business may exploit them Honda is dedicated to the principle of creating equal opportunities within the workplace for all associates, agency workers, contractors, job applicants and visitors. Central to this is Honda 's commitment to being a fair, discrimination free company that accepts the uniqueness and differences of people around the world and adheres to the principle that all people are created equal. This commitment comes directly from the Honda Philosophy and belief that we all work together for a common purpose. Honda recruits, hires, trains and promotes into all levels the most qualified individuals without regard to race, colour, origin, religion, gender, sexual orientation, age, disability or any other protected characteristic.