9 Customer Service contracts

Duration of Assignment: 3 months Rate: 200-300 GBP/day only inside IR35   Experience and Skills Graduate with at minimum of 6 years of experience working as Service Desk personnel in the UK , with a proven track record of handling complex technical issues and leading service desk operations. Advanced knowledge of ITIL processes, including Incident, Change, and Problem Management, with the ability to implement and improve these processes. Strong expertise in Active Directory management , Microsoft 365 services , and network troubleshooting . Experience in mentoring junior team members and contributing to team development. Hands-on experience with ITSM tools like ServiceNow and remote support tools such as BeyondTrust. Proven ability to analyze service performance metrics and implement improvements to enhance efficiency and user satisfaction. Responsibilities Lead the Service Desk team in handling Incidents and...

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, AI Business Solutions, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Job Description Telefónica Tech is looking for a Contract Day Rate Dynamics 365 Finance Support Consultant to join our growing AI Business Solutions team. You’ll play a pivotal role in delivering exceptional service to our customers, using...

The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK 's security, defend our values, reduce poverty, and tackle global challenges with our international partners.   As a 2nd Line Support Analyst your main responsibilities will be to:   Engage with End Users, completing resolution activities in line with Tech Bar and Incident Management processes, within the agreed OLAs and KPIs for the applicable services. Provide excellent customer service to End Users. Deliver deskside support for users, resolving issues related to desktops, docking stations, and display equipment. Provide comprehensive printer support, including toner replacement, relocation, and fault diagnosis/repair. Ensure compliance with asset management processes and maintain accurate stock control records. Develop Knowledge...

The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at: www.gov.uk/government/organisations/cabinet-office   Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.   As a Service Desk Analyst your main responsibilities will be to:   Be the face of Live Service - providing first and second line support for all IT related issues,...

Note: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position, (and speed at which we require a postholder in situ), preference may be given to candidates who meet all of the essential criteria and hold active security clearance   The Role Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs.   Main Responsibilities As a Service Desk...

Location:  London – 4 days onsite Contract: 6-month rolling contract Rate: £300 - £320 per day (PAYE) Key Responsibilities Provide on- site and remote IT support  to front- office trading floor users, ensuring minimal disruption to trading activities. Troubleshoot hardware, software, and connectivity issues  across desktops, laptops, and trading peripherals. Support and maintain trading technologies , including market data platforms and trading applications. Manage Windows 10/ 11 environments , including desktop builds, OS upgrades, migrations, and deployments. Support multi- monitor trading desk setups , docking stations, turrets, and specialist hardware. Work closely with infrastructure, network, and application teams  to resolve complex incidents. Maintain documentation and...

Note: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position, (and speed at which we require a postholder in situ), preference may be given to candidates who meet all of the essential criteria and hold active security clearance   The Role Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs.   Main Responsibilities As a Service Desk...

About the Role Are you passionate about technology and helping people? We’re looking for a Service Desk Analyst to provide first-line technical support to our managed service customers. If you thrive in a fast-paced environment and enjoy solving problems while delivering great customer service, we’d love to hear from you. Working pattern: Monday – Friday, Day Shift (Remote, UK) What you’ll do: Provide first-line support via phone, email, and self-service channels Take ownership of incidents and service requests from start to resolution Troubleshoot issues across Windows, MS Office, Active Directory, and mobile devices Escalate complex issues while keeping users updated Log and manage tickets through ITSM tools and maintain accurate documentation What we’re looking for: Experience in a Service Desk or MSP environment Strong customer service and communication...

Job Title: Implementation Specialist E-Invoicing Location: London- 1 day Job Type: 6 months- Inside IR35 Role overview Are you looking for a role that will use your problem-solving skills, technical interests, and client communication skills to their full potential? We are seeking Implementation Specialists to join our e-invoicing Professional Services team and lead the technical implementation of our e-invoicing platform with global clients.This is the perfect role for a well-organised, collaborative, and analytical person who wants to grow their career within the software implementation space and work with a varied portfolio of multinational clients. You'll use your technical aptitude, excellent communication skills, and problem-solving abilities to tackle client configuration challenges and ensure the highest level of service. Note: Prior experience with e-invoicing platforms is not required. Comprehensive training on the platform will be provided prior to...