3 servicenow support at test yantra software solutions private limited london 250 270 per day jobs found

Responsibilities: Request Process support: · Ensure the fulfilment of all Service Requests according to the defined SLAs/OLAs and escalate proactively when at risk of breaching; including handling delivery on more complex request catalog (form changes, new forms, workflow changes, etc) that is not covered by our AMS support of Service Now · Collaborate with Service Desk and Ops Teams for Request Management Process activities · Ensure that Global IT Production Services and partners are following the Request Management process correctly · Governing Request Catalogues, Forms & Workflows to maintain currency and consistency · Developing automation across Request Management workflows to produce faster fulfilment times & self-service experience · Deliver training courses related to Request Management to all IT delivery teams · Identify and manage continual improvement opportunities from a process, tooling & organizational perspective · Provide Reports and Management...

Responsibilities: Request Process support: · Ensure the fulfilment of all Service Requests according to the defined SLAs/OLAs and escalate proactively when at risk of breaching; including handling delivery on more complex request catalog (form changes, new forms, workflow changes, etc) that is not covered by our AMS support of Service Now · Collaborate with Service Desk and Ops Teams for Request Management Process activities · Ensure that Global IT Production Services and partners are following the Request Management process correctly · Governing Request Catalogues, Forms & Workflows to maintain currency and consistency · Developing automation across Request Management workflows to produce faster fulfilment times & self-service experience · Deliver training courses related to Request Management to all IT delivery teams · Identify and manage continual improvement opportunities from a process, tooling & organizational perspective · Provide Reports and Management...

Responsibilities: Request Process support: · Ensure the fulfilment of all Service Requests according to the defined SLAs/OLAs and escalate proactively when at risk of breaching; including handling delivery on more complex request catalog (form changes, new forms, workflow changes, etc) that is not covered by our AMS support of Service Now · Collaborate with Service Desk and Ops Teams for Request Management Process activities · Ensure that Global IT Production Services and partners are following the Request Management process correctly · Governing Request Catalogues, Forms & Workflows to maintain currency and consistency · Developing automation across Request Management workflows to produce faster fulfilment times & self-service experience · Deliver training courses related to Request Management to all IT delivery teams · Identify and manage continual improvement opportunities from a process, tooling & organizational perspective · Provide Reports and Management...