14 salesforce business analyst jobs found

Job Description: We are seeking a skilled Business Analyst with expertise in Salesforce Service Cloud and a strong understanding of PSS Cloud . The ideal candidate will be responsible for analyzing business requirements, optimizing Salesforce solutions, and collaborating with stakeholders to enhance customer service operations. Key Responsibilities: Gather, analyze, and document business requirements related to Salesforce Service Cloud and PSS Cloud . Work closely with business and technical teams to design and implement Salesforce solutions that align with business objectives. Collaborate with stakeholders to identify process improvements and optimize customer service workflows within Service Cloud . Provide insights on PSS Cloud capabilities and its integration with Salesforce. Develop and maintain user stories, process flows, wireframes, and functional specifications . Ensure data integrity, security, and compliance within...

Job Description: We are seeking a skilled Business Analyst with expertise in Salesforce Service Cloud and a strong understanding of PSS Cloud . The ideal candidate will be responsible for analyzing business requirements, optimizing Salesforce solutions, and collaborating with stakeholders to enhance customer service operations. Key Responsibilities: Gather, analyze, and document business requirements related to Salesforce Service Cloud and PSS Cloud . Work closely with business and technical teams to design and implement Salesforce solutions that align with business objectives. Collaborate with stakeholders to identify process improvements and optimize customer service workflows within Service Cloud . Provide insights on PSS Cloud capabilities and its integration with Salesforce. Develop and maintain user stories, process flows, wireframes, and functional specifications . Ensure data integrity, security, and compliance within...

Job Description: We are seeking a skilled Business Analyst with expertise in Salesforce Service Cloud and a strong understanding of PSS Cloud . The ideal candidate will be responsible for analyzing business requirements, optimizing Salesforce solutions, and collaborating with stakeholders to enhance customer service operations. Key Responsibilities: Gather, analyze, and document business requirements related to Salesforce Service Cloud and PSS Cloud . Work closely with business and technical teams to design and implement Salesforce solutions that align with business objectives. Collaborate with stakeholders to identify process improvements and optimize customer service workflows within Service Cloud . Provide insights on PSS Cloud capabilities and its integration with Salesforce. Develop and maintain user stories, process flows, wireframes, and functional specifications . Ensure data integrity, security, and compliance within...

Job Description: We are seeking a skilled Business Analyst with expertise in Salesforce Service Cloud and a strong understanding of PSS Cloud . The ideal candidate will be responsible for analyzing business requirements, optimizing Salesforce solutions, and collaborating with stakeholders to enhance customer service operations. Key Responsibilities: Gather, analyze, and document business requirements related to Salesforce Service Cloud and PSS Cloud . Work closely with business and technical teams to design and implement Salesforce solutions that align with business objectives. Collaborate with stakeholders to identify process improvements and optimize customer service workflows within Service Cloud . Provide insights on PSS Cloud capabilities and its integration with Salesforce. Develop and maintain user stories, process flows, wireframes, and functional specifications . Ensure data integrity, security, and compliance within Salesforce systems....

Job Description key attributes : · Hands-on experience with Service Cloud setup · Great comms skills · Ability to lead/run a stakeholder workshop (supported by the team) · Lightning migration (preferable but not essential – we have the skills in-house to analyse the current state of classic and related tech debt/code) · Salesforce Config skills – can get hands on and setup Salesforce Service Cloud in Lightning just to reiterate. · Work with the team to analyse the “as-is” setup, queues, case assignment rules, etc. for considering ̎to-be̎ Operating model - working with business to flesh this out · Consider GCSO use cases, requirements and features available on SC lightning, i.e. utilising OMNI channel, chat bot, knowledge, how we view all cases (open/closed) across all GCSO teams at a client Job Type: Freelance Pay: £400.00-£440.00 per day Experience:...

We are looking for a Senior CRM Analyst to work within the VML Data team. The Senior Analyst will analyse data to deliver value through understanding our clients’ customers and the performance of marketing activities.   Working closely with the wider analytics and data team you will be responsible for the development and delivery of measurement and insight projects across various marketing activities and contribute to answering business questions, ultimately ensuring that we are making the best use of available data to deliver against the client vision.   On a day-to-day basis, you will take ownership and leadership of analysis projects, delivering them to a high degree of accuracy and take a role in presenting results and insights to clients. This is predominantly a technical role grounded in customer data, so you should be experienced in handling large customer data sets. Communication and interpersonal skills are important, both in collaborating...

Who We Are At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. A contract Senior Business Analyst needed to join our team, here at VML Enterprise Solutions The Opportunity Working under your own initiative with required guidance...

Job Description key attributes : · Hands-on experience with Service Cloud setup · Great comms skills · Ability to lead/run a stakeholder workshop (supported by the team) · Lightning migration (preferable but not essential – we have the skills in-house to analyse the current state of classic and related tech debt/code) · Salesforce Config skills – can get hands on and setup Salesforce Service Cloud in Lightning just to reiterate. · Work with the team to analyse the “as-is” setup, queues, case assignment rules, etc. for considering ̎to-be̎ Operating model - working with business to flesh this out · Consider GCSO use cases, requirements and features available on SC lightning, i.e. utilising OMNI channel, chat bot, knowledge, how we view all cases (open/closed) across all GCSO teams at a client Job Type: Freelance Pay: £400.00-£440.00 per day Experience:...

Job Description key attributes : · Hands-on experience with Service Cloud setup · Great comms skills · Ability to lead/run a stakeholder workshop (supported by the team) · Lightning migration (preferable but not essential – we have the skills in-house to analyse the current state of classic and related tech debt/code) · Salesforce Config skills – can get hands on and setup Salesforce Service Cloud in Lightning just to reiterate. · Work with the team to analyse the “as-is” setup, queues, case assignment rules, etc. for considering ̎to-be̎ Operating model - working with business to flesh this out · Consider GCSO use cases, requirements and features available on SC lightning, i.e. utilising OMNI channel, chat bot, knowledge, how we view all cases (open/closed) across all GCSO teams at a client Job Type: Freelance Pay: £400.00-£440.00 per day Experience:...

Job Description key attributes : · Hands-on experience with Service Cloud setup · Great comms skills · Ability to lead/run a stakeholder workshop (supported by the team) · Lightning migration (preferable but not essential – we have the skills in-house to analyse the current state of classic and related tech debt/code) · Salesforce Config skills – can get hands on and setup Salesforce Service Cloud in Lightning just to reiterate. · Work with the team to analyse the “as-is” setup, queues, case assignment rules, etc. for considering ̎to-be̎ Operating model - working with business to flesh this out · Consider GCSO use cases, requirements and features available on SC lightning, i.e. utilising OMNI channel, chat bot, knowledge, how we view all cases (open/closed) across all GCSO teams at a client Job Type: Freelance Pay: £400.00-£440.00 per day Experience: Service Cloud lightning: 4 years (required) Business Analyst: 6 years (required) Work Location: In person

2ND LINE SUPPORT ANALYST   6 MONTH CONTRACT & COMPETITIVE DAILY RATE   (Manchester City Centre, office based & start ASAP ! )   Leading data-analytics partner to the social housing sector Mobysoft is currently going through an exciting period of growth. As part of this expansion of the business, we’re looking to recruit a 2nd line Support Analyst on a contract basis to join our dynamic in-house support function.   This is a great opportunity for an Individual with strong experience working within a Service orientated Service Desk environment with a solid understanding of Windows Platforms. Working with the IT service team and overseeing daily support issues, the person will have the ability and accountability to manage more complicated incidents and difficulties.   This is an exciting contract role in a fast growing and successful B2B SaaS business that is driven by its ‘tech for good’ ethos....

Role Overview: We are seeking an experienced AI Automation Specialist to design, implement, and maintain automated workflows across our education and training business. This is a 6-month contract role (with the possibility of leading to a full-time position) focused on streamlining processes in several key areas: educational/training operations, internal administration, marketing lead generation, and CRM/sales. The Specialist will use tools like Zapier, Make.com, and the OpenAI API (ChatGPT) to integrate systems and introduce AI-driven efficiencies. The role is open to remote, hybrid, or on-site work in the UK, depending on the candidate’s preference and location. Key Responsibilities: Workflow Automation Design: Analyze existing processes in education delivery , bureaucratic administration , marketing , and sales to identify opportunities for automation and efficiency gains. Develop end-to-end automated workflows that reduce manual work and errors....

Who We Are At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Commerce Performance Consultant needed to join our Digital Commerce team on a contract basis. The Opportunity We are seeking an experienced Commerce Performance...

This is a 3 month extendable contract outside of IR35 Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies, through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, and Insurance. The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers. We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first...