93 customer service jobs found in Maidstone

Role and Responsibilities: 2-5 years of experience needed · Experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization. · Experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow · Experience with Windows 10/11 · Experience using IT service management solution ServiceNow · Excellent customer service skills and excellent organization skills. · Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects · Must have scheduling flexibility to support the business during regular business hours, possible evenings and weekends. · Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to lift 25 pounds · Strong analytical, problem-solving and decision-making...

Role and Responsibilities: 2-5 years of experience needed · Experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization. · Experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow · Experience with Windows 10/11 · Experience using IT service management solution ServiceNow · Excellent customer service skills and excellent organization skills. · Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects · Must have scheduling flexibility to support the business during regular business hours, possible evenings and weekends. · Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to lift 25 pounds · Strong analytical, problem-solving and decision-making...

Role and Responsibilities: 2-5 years of experience needed · Experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization. · Experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow · Experience with Windows 10/11 · Experience using IT service management solution ServiceNow · Excellent customer service skills and excellent organization skills. · Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects · Must have scheduling flexibility to support the business during regular business hours, possible evenings and weekends. · Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to lift 25 pounds · Strong analytical, problem-solving and decision-making...

Role and Responsibilities: 2-5 years of experience needed · Experience as a Level 2 Service Desk/Help Desk Technician in a medium to large multinational organization. · Experience using IT Service Management (ITSM) modules such as Incidents, Requests, Knowledge Base, Problem Management preferably through ServiceNow · Experience with Windows 10/11 · Experience using IT service management solution ServiceNow · Excellent customer service skills and excellent organization skills. · Experience with hardware and software support, troubleshooting, system imaging, hardware repair support (i.e. laptops, desktops, and printers), upgrade, upgrade, and deployment projects · Must have scheduling flexibility to support the business during regular business hours, possible evenings and weekends. · Able to spend a significant portion of the day unpacking and installing hardware such as printers. Must be able to lift 25 pounds · Strong analytical, problem-solving and decision-making...

AI Agent Consultant – Worldwide Events Chancery Lane, City of London Role Type: Freelance Contract The opportunity We are looking for an experienced AI Agent Consultant to help us automate and optimise job processes across our organization using AgentForce on the Salesforce platform. This role involves designing, building, and deploying intelligent agents that can collaborate, reason, and take action within our Salesforce environment to support sales, service, operations, and more. Our mission: ̎Agentify̎ as many business processes as possible, as soon as possible to drive efficiency, accuracy, and innovation. The Company Worldwide Events is a leader in creating unforgettable B2B trade events that connect top players in the Meeting & Incentive, Luxury, and Romantic Travel sectors. With over 20 years of excellence, we’ve built a reputation for innovation, delivering world-class experiences, and fostering meaningful connections across the...

Following the publication of the government's Levelling Up White Paper, Homes England has also been tasked with a core role in spearheading regeneration, partnering with places to reduce economic disparity, empower local leaders and create equal opportunities across the country to ensure communities reach their full potential.   As a Service Desk Support Analyst, you will play an important role in the Digital Service Desk team. You will be joining our friendly and experienced team, who are committed to making positive change in how we support our colleagues within Homes England.   The role will entail: Methods used for delivering service and support to colleagues on Digital products via Service Desk calls, Self Service, Microsoft Teams, Emails and face-to-face from a Digital Help Point. Incident Management: The Service Desk manages and resolves incidents (unplanned disruption) that impact normal service operations. This includes Incident...

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments.   As a Service Desk Analyst your main responsibilities will be to: Provide first and second line support for all IT related issues, interacting with a diverse user base. Process service requests and manage incidents, prioritising and resolving them within agreed timescales. Rotate between phone and IT portal ticket support, user facing assistance at Tech Hubs and building laptops & smartphones. Build, manage, support, asset...

  1 Opening LONDON   Role description IT Support Engineer London (Onsite) 1 Month contract- Inside IR35 We are looking for a proactive and personable IT Support Engineer to join our London-based client for a short-term contract, supporting new hire onboarding. You’ll be the face of IT for incoming employees, ensuring a seamless experience from day one by managing hardware, software, and mobile device setup and support.   The Role: Provide first-day support for new hires, including hardware/software setup (Mac 70% / PC 30%) Troubleshoot issues with laptops, desktops, printers, and mobile applications Respond to hardware and application-related queries and incidents Collaborate with onboarding, HR, logistics, and vendors to ensure smooth employee integration Use ServiceNow to track and resolve incidents and requests Deliver excellent customer service and maintain high levels of...

Responsibilities: Request Process support: · Ensure the fulfilment of all Service Requests according to the defined SLAs/OLAs and escalate proactively when at risk of breaching; including handling delivery on more complex request catalog (form changes, new forms, workflow changes, etc) that is not covered by our AMS support of Service Now · Collaborate with Service Desk and Ops Teams for Request Management Process activities · Ensure that Global IT Production Services and partners are following the Request Management process correctly · Governing Request Catalogues, Forms & Workflows to maintain currency and consistency · Developing automation across Request Management workflows to produce faster fulfilment times & self-service experience · Deliver training courses related to Request Management to all IT delivery teams · Identify and manage continual improvement opportunities from a process, tooling & organizational perspective · Provide Reports and Management...

Job Description: We are seeking a skilled Business Analyst with expertise in Salesforce Service Cloud and a strong understanding of PSS Cloud . The ideal candidate will be responsible for analyzing business requirements, optimizing Salesforce solutions, and collaborating with stakeholders to enhance customer service operations. Key Responsibilities: Gather, analyze, and document business requirements related to Salesforce Service Cloud and PSS Cloud . Work closely with business and technical teams to design and implement Salesforce solutions that align with business objectives. Collaborate with stakeholders to identify process improvements and optimize customer service workflows within Service Cloud . Provide insights on PSS Cloud capabilities and its integration with Salesforce. Develop and maintain user stories, process flows, wireframes, and functional specifications . Ensure data integrity, security, and compliance within...

We are looking for an ONSITE IT & Desktop Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends). Tasks will be L1 & L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation & replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support. Base Skill Set: Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for various third-party applications on Windows Platforms Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has a sharp focus on utilizing the programming techniques for various...

Job Description: We are seeking a skilled Business Analyst with expertise in Salesforce Service Cloud and a strong understanding of PSS Cloud . The ideal candidate will be responsible for analyzing business requirements, optimizing Salesforce solutions, and collaborating with stakeholders to enhance customer service operations. Key Responsibilities: Gather, analyze, and document business requirements related to Salesforce Service Cloud and PSS Cloud . Work closely with business and technical teams to design and implement Salesforce solutions that align with business objectives. Collaborate with stakeholders to identify process improvements and optimize customer service workflows within Service Cloud . Provide insights on PSS Cloud capabilities and its integration with Salesforce. Develop and maintain user stories, process flows, wireframes, and functional specifications . Ensure data integrity, security, and compliance within Salesforce systems....

Brillio are currently looking for 2 x ServiceNow Developers with experience working on complex CMDB migrations and improvement initiatives to support the development of a global ServiceNow implementation. Key Points: Inside IR35 1 day per week on site (Central London) Client onboarding which can take up to 4 weeks INTERPERSONAL SKILLS: Demonstrate verbal and written communication skills while interacting with customers as a senior technical ServiceNow SME. Have held workshops with senior members and have an architectural understanding of the CMDB. Provide creative solutions to resolve business problems via agreed customer requirements on the ServiceNow platform, utilising existing Out of the Box capabilities, process gaps (ITIL or equivalent), and cultural challenges (people). Work closely with the Business Analyst to ensure the stories captured are correctly estimated for implementation. Work closely with the different Brillio practices, internal...

Role Purpose: Please note this is a contract role for 8 weeks. The D365FO Developer will be responsible for designing and developing customised solutions within the Dynamics 365FO platform. This includes coding, unit testing, building applications, and creating, modifying and troubleshooting existing applications. They must have the ability to lead on the translation of business needs, into technical specifications, that enable the design, build and deployment of relevant and required solutions. They would also have extensive knowledge of application architecture and be able to view required changes from a holistic level. They will have the ability to undertake both technical, and engineering work and also be able to lead project work and requests from various colleagues and divisions within the business. They will also be able to offer insight and assistance where required to the business on matters specifically to do with the D365FO Application, ISV's and...

Role: Cloud Optimisation & FinOps Analyst (with DevOps Focus) Location: London/Milton Keynes (Remote) Key Skills & Experience (Essential): 1-2 years of experience in a cloud infrastructure environment (MSP, consultancy, ISV, or enterprise-level). Hands-on experience with public cloud platforms (AWS, Azure, GCP, or OCI), with a focus on infrastructure and operations. Working knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams). Strong communication skills with the ability to influence stakeholders and leadership across the business. Experience in client-facing roles with a strong understanding of professional services delivery. Desirable Skills: Cloud certifications (AWS, Azure, GCP) or FinOps certification. MS Power BI certification. Experience with IaC tools and Scripting (Terraform, AWS CloudFormation, YAML, JSON, Python). Bachelor's degree in a relevant field (eg, IT, Finance, Engineering)....

Job Description: We are seeking a skilled Business Analyst with expertise in Salesforce Service Cloud and a strong understanding of PSS Cloud . The ideal candidate will be responsible for analyzing business requirements, optimizing Salesforce solutions, and collaborating with stakeholders to enhance customer service operations. Key Responsibilities: Gather, analyze, and document business requirements related to Salesforce Service Cloud and PSS Cloud . Work closely with business and technical teams to design and implement Salesforce solutions that align with business objectives. Collaborate with stakeholders to identify process improvements and optimize customer service workflows within Service Cloud . Provide insights on PSS Cloud capabilities and its integration with Salesforce. Develop and maintain user stories, process flows, wireframes, and functional specifications . Ensure data integrity, security, and compliance within...

  This role sits inside IR35   Responsible For Successful resolution of tickets assigned to the Service Desk Technical Team and support for all client computing. Support and develop the team to a senior level.     Key Purpose of Job Perform 2nd line functionality for the IT Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for internal users within SSTL across multiple sites. Ideally looking for the stability of a career senior 2nd line analyst     Key Tasks Ownership of requests through to resolution, following up and closing as necessary Diagnosis and troubleshooting of assigned tickets to resolution reducing the requirement for escalation Provide a quality level of service to Customers ensuring communication is at the forefront Installation, configuration, and ongoing support of IT hardware and software Research, recommend, plan,...

  This role sits inside IR35   Responsible For Successful resolution of tickets assigned to the Service Desk Technical Team and support for all client computing. Support and develop the team to a senior level.     Key Purpose of Job Perform 2nd line functionality for the IT Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for internal users within SSTL across multiple sites. Ideally looking for the stability of a career senior 2nd line analyst     Key Tasks Ownership of requests through to resolution, following up and closing as necessary Diagnosis and troubleshooting of assigned tickets to resolution reducing the requirement for escalation Provide a quality level of service to Customers ensuring communication is at the forefront Installation, configuration, and ongoing support of IT hardware and software Research, recommend, plan,...

2nd Line Technical Support Analyst - Contractor This role sits inside IR35   Responsible For Successful resolution of tickets assigned to the Service Desk Technical Team and support for all client computing. Support and develop the team to a senior level.     Key Purpose of Job Perform 2nd line functionality for the IT Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for internal users within SSTL across multiple sites. Ideally looking for the stability of a career senior 2nd line analyst     Key Tasks Ownership of requests through to resolution, following up and closing as necessary Diagnosis and troubleshooting of assigned tickets to resolution reducing the requirement for escalation Provide a quality level of service to Customers ensuring communication is at the forefront Installation, configuration, and ongoing support of IT hardware and...

Job Title: Visioplus CMS / FAS / TRANS Specialist Contract Type: 250 Inside IR35 Location: Basildon (3 Day in office/Week) Job Description: We are looking for a skilled and motivated professional with hands-on experience in Visioplus CMS, FAS (Front Office Application Suite), and TRANS (Transaction Management System) to join our team in Basildon. The ideal candidate should have strong domain knowledge in Financial Services, Cards & Payments, and Transaction Processing, and should be comfortable working in a hybrid model with at least 3 days a week in office. Key Responsibilities: Configure, maintain, and enhance the Visioplus CMS platform to support business requirements. Work extensively on FAS modules related to card issuance, lifecycle management, and customer onboarding. Support TRANS operations for transaction processing and reconciliation. Troubleshoot application and data issues across CMS/FAS/TRANS platforms. Participate in requirement...