Agresso Support Analyst at Cornerstone Telecommunications Infrastructure Ltd, Reading, £Contract Rate
Contract Spy Lower Padworth, Reading RG7 4HT, UK
Aug 23, 2019Duration not stated
About the role Ensuring the smooth running of the system, by monitoring routine tasks and conducting daily checks and ensuring the Agresso system is audit compliant. To also act as 1st/2nd line support to the system for any issues logged by end users/the stakeholder community. This is to include working in conjunction with the Agresso Developer to deploy code changes to production as and when required. You will be required to work with the Agresso Developer to manage and prioritise stakeholder needs, ensuring requirements are fully documented, understood and have been approved before implementing any changes. Responsibilities ● Follow ITIL methodology for dealing with requests and issues ● Ensure that service level agreements with Unit4 are adhered to and creation of reports ● Provide support & training to users throughout the business and manage the on-going development and functional enhancements. Promote diligent use of the Agresso system, and ensure uses are aware of best practices. ● Raise help tickets with the Software provider helpdesk and follow up to ensure swift resolution of Agresso related problems and escalation where appropriate ● Responsible for process analysis and documentation within the business, mapping these into Agresso business processes and working alongside software provider and project management consultants to implement the solutions ● Liaising with business areas to understand their requirements ● Supporting internal and external users ● Implementing period close and year-end roll controls and procedures ● Maintaining GL chart of accounts and account rules ● Resolving workflow issues in the finance system ● Maintaining and developing Excelerator and browser reports About you An Agresso background with experience delivering support and administration for all aspects of the Agresso application Experience supporting and assisting systems implementation A solid working knowledge of workflow and reporting Experience of managing suppliers Ability to work with users through design phase, documentation, training and implementation About us As the leading UK mobile infrastructure services company, we are at an exciting time in our company's development. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values. Our values support us to maintain our position as the leading UK mobile infrastructure services company. Its something we take very seriously and why we continuously strive to deliver excellence within every aspect of our work. We embrace transformation with our people and our customers at the heart of all that we do. Collectively these enable us to be your trusted, most experienced enabler of greater connectivity for future generations.