Senior User Researcher at Opencast Software Europe Ltd, City of London, £Contract Rate

  • Contract Spy
  • London EC1Y, UK
  • Aug 04, 2022
Duration not stated

Contract Description

The role

As a senior user researcher, you’ll be part of the user-centred design service. We're a growing team of user researchers and content, interaction and service designers. You’ll work closely with your clients to up-skill them and share your expertise as a UCD consultant.

You’ll be responsible for carrying out research, overseeing the research approach and outputs of others, and mentoring people to become better UCD practitioners. You’ll involve your team and stakeholders in the process and share your findings in an engaging and collaborative way.

What you'll do within our teams

  • Plan research approaches for complex projects that might have multiple research activities running at the same time whilst being delivered by other researchers
  • Offer oversight of research conducted by other people, either formally or informally, to improve research practices
  • Identify where research points to areas that need more investigation and, where necessary, help to re-define the project scope and priorities in response to this
  • Produce the required documentation and materials for research activity, including discussion guides and consent forms
  • Recruit participants in line with GDPR and MRS guidelines
  • Use your excellent communication skills to clearly explain your approach to your team and stakeholders

You'll suit this role if you:

  • use a wide range of quantitative and qualitative research methods, including things like interviews, surveys, workshops, focus groups, shadowing, diary studies, usability testing, eye tracking, A/B testing, and analytics 
  • can identify key themes, user needs, business needs, and personas?through analysis 
  • can explain findings to a range of audiences and translate these into areas of the service that need design focus
  • can produce user research deliverables like personas and journey maps 
  • make sure your research is inclusive and includes people with disabilities and those who need support to use digital services
  • can build strong relationships with clients?and persuade stakeholders of the importance of research to a project 
  • thrive in a multidisciplinary team and encourage teammates to shadow and take part in research 
  • understand?agile processes 
  • enjoy working with clients as they evolve and adapt
  • are naturally curious and able to champion your own learning and development 
  • are an advocate for user-centred design 
  • are respectful and tactful in your approach to clients who perhaps aren’t as familiar with user-centred design 
  • are proactive and will take the initiative to solve a problem rather than seeing it and ignoring it 
  • are keen to share your knowledge and experience.

Bonus nice-to-haves

  • Experience in another UCD specialism (interaction design, content design or strategy, service design)
  • A strong understanding of GDS and designing to government service standards, preferably on projects that passed assessment(s)