Senior Service Now Developer at DWP, North West England, 9 Months, to £750 per day

£550 - £750 per day
  • Contract Spy
  • North West, UK
  • Jun 23, 2022
6 Months or more

Contract Description

Specialist role Developer
Off-payroll (IR35) determination Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work The specialist will need to be a highly experienced (Practitioner level) ServiceNow Developer. Managing day to day development/design of features and applications, contributing towards the design programme milestones. Upholding DWP values and working within Government Digital Standards.
Latest start date Monday 25 July 2022
Expected contract length 9 months with an optional extension period of up to 2 months
Location North West England
Organisation the work is for DWP - DWP Place
Maximum day rate Up to £750 ex VAT per day. Standard 8 hour working day. This role is Inside IR35
About the work
Early market engagement  
Who the specialist will work with DWP ServiceNow developers
-Third parties/internal teams supporting/developing integration and automation between ServiceNow and other products
-All deliverables will be agreed between the DWP Digital Delivery Teams and chosen supplier
What the specialist will work on The specialist will need to be highly experienced (Practitioner level) with the ServiceNow product, able to deal with the day to day development and design of features and applications within the platform and contribute towards the design of the DWP place programme milestones
- Specialist will build, configure & develop ServiceNow platform improvements (meeting supplied requirements and deliverables) around platform capability/usability/stability
- New feature discovery; support business analysts/designers to investigate/guide requirements for new capabilities
- Software Development Lifecycle Process
- Service enhancement and new service delivery to the required standards
- Lead integration and automation between Estate products
Work setup
Address where the work will take place DWP Digital Hub sites : 2 St Peters Square, Manchester, Peel Park, Blackpool, Quarry House, Leeds, Kings Court, Sheffield or Benton Park View, Newcastle
Working arrangements Specialist will work 5 working days per week. The specialist will be mandated to attend site 40% of their working time in line with DWP's Hybrid working policy working remotely for the remainder of their time. Days of attendance on site will be as determined by DWP management. The specialist will be required to be online between the hours of 8:00AM - 17:00PM Monday to Friday
Security clearance All suppliers must BPSS cleared and On-Shore
Additional information
Additional terms and conditions
Skills and experience
Essential skills and experience
  • Information Security (DDaT) Problem Management (DDaT) Service Focus (DDaT) Technical Breadth (DDaT)
  • ITIL Qualification or experience/skills Demonstrate experience of working in a large scale organisation and/or Government or Public Sector installation of Service Now
  • Experience of delivering new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle.
  • Ability to complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales Attend and participate in Agile ceremonies.
  • Ability to complete development of user stories to the DWP definition of "Done ".
  • Experience in building, configuring and implementing ServiceNow features, applications and integrations
  • Experience of reviewing code and configuration changes made by other members of the delivery team to ensure compliance with DWP Standards
  • Providing support and guidance to members of the delivery teams and acting as a point of technical escalation
  • Experience of building and testing simple integrations, or can work on more complex integration as part of a wider team
  • Experienced in JavaScript within the ServiceNow platform, knowledge of the Glide API's. - Working Level
  • Current ServiceNow platform Certification
  • Minimum of 2 years' hand on Development experience on the platform
  • Service Experience in configuring and developing features and applications within the ServiceNow product.
  • Core Platform - Level 3 (Practitioner) ITSM Module - Level 2 (Working)
  • Project and Portfolio Management module - Level 1 (Awareness) ATF Configuring and maintaining - Level 1 (Awareness) Integration Hub - Level 1 (Awareness)
  • Self-Service Portal - Level 1 (Awareness) Virtual Agent & NLU - Level 1 (Awareness) Performance Analytics - Level 1 (Awareness)
  • Technical Skills: Information Security (DDaT) Problem Management (DDaT) Service Focus (DDaT) Technical Breadth (DDaT)
  • 3rd Line Support for incidents, problems and changes
Nice-to-have skills and experience
  • Agile Development
  • Knowledge of Angular. HTML, CSS
How suppliers will be evaluated
How many specialists to evaluate 3
Cultural fit criteria
  • Work well as the lead of a team and keep the team motivated to perform well
  • Transfer knowledge gained through the team and be willing to share experiences across the wider department.
  • Be transparent and collaborative when making decisions
  • Is accountable and takes responsibility for their work
  • Can work with colleagues with little or no technical knowledge
Additional assessment methods
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit



Questions asked by suppliers
1. Is there a current incumbent or preferred supplier? No and No