IT Service Operations Manager at NHS Digital, Exeter/Remote, 6 Months, £Contract Rate

  • Contract Spy
  • Exeter, UK
  • May 12, 2022
6 Months or more

Contract Description

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Role: Operations Manager (Inside IR35)

Contract Term: 6 months

Contracting Authority: NHS Digital

Location:  Exeter – Hybrid working

NHS Digital is a great place to work. What we do matters.

Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.

 We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.

As an Operations Manager your main responsibilities would be: 

  • Responsible for managing the service delivery of ICT services, responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
  • At this level, they may manage a fully functioning multi-sourced service support team, focused on service availability and performance.
  • Ensuring that: all service and support functions remain responsive to customer needs, adequate reporting and service standards are met for their specific service, all technical change is communicated and managed, with appropriate governance and a programme of continual service improvement is put in place across the wider service delivery function

You’ll have relevant experience in:

  • Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
  • Know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these.
  • Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
  • Identify important stakeholders and relationships and work with teams to build these.
  • Know how to see the bigger picture and can investigate how to get the best of underlying services.
  • Work with important stakeholders to discuss any changes in the reporting processes, adding a commentary that provides an interpretation for the data set.
  • Work within a strategic context and communicate how activities meet strategic goals.
  • Understand core technical concepts related to the role and can apply them with guidance.
  • Operations manager with contact centre experience would be an advantage