Senior Service Designer (UX) at Dept for Business, Energy & Industrial Strategy, Remote, 3 Months, £Contract Rate

  • Contract Spy
  • United Kingdom
  • May 12, 2022
up to 6 Months

Contract Description



Senior Service Designer (UX) (Inside IR35)

Contract Term: 3 Months

Contracting Authority: BEIS

Location: Remote


Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

We are now looking for Senior Service Designers to join our Digital, Data and Technology team to help us to achieve this by designing accessible public services that are simple enough for everyone to use that work across multiple channels, devices, browsers and platforms.

As A UX Senior Service Designer you will work as part of one or more multidisciplinary agile teams with other digital and technical experts to deliver multiple related digital services. You will work out the best way to allow users to interact with services, in terms of both overall flow, designing from front to back, and end to end. You will be responsible for managing and organizing design work between yourself and other designers in the team, and adept at switching between being a practitioner and senior design decision maker in a variety of projects.

• As a practitioner you will work on the end-to-end journey of a service including the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of HM Land Registry. You will be a confident and competent service designer who is able to develop designs based on evidence of user needs and organisational outcomes.

• As a senior decision maker leading the service design work in one or more agile teams you will understand who is best placed to take on design work, given the team capacity, the type of work required and individual designers’ development needs.

As a senior member of the team you will positively impact design maturity at HM Land Registry, the skills and development of designers, and cost/time savings from well-designed services for both the organization and customers.


You will:

* Manage and contribute service design work as part of several multidisciplinary agile teams, delivering new and existing related services that meet user needs and HM Land Registry policy objectives
* Manage a backlog of project service design work for that teams designers to work on, make decisions on who does that work and support them through this process
* Analyse and interpret user needs and business objectives in highly complex service areas
* Develop and recommend service design concepts that help re-imagine how services can be delivered end-to-end and identify potential areas of improvement
* Work with counterpart senior user researchers, business analysts and developers to turn concepts into user-centred services
* Support service design related workshops such as problem framing with the team, senior project stakeholders and users
* Presenting and delivering your work back, whether this is to senior project stakeholders, within your agile team, and at community critique and feedback sessions
* Develop and manage the service manual area of our design system; co-ordinate the development, quality control and maintenance of service design standards and a service pattern library, ensuring service patterns are consistent, accessible, and easy to use across our digital products and services
* Work with the wider project team to ensure that services meet the digital service standard, co-ordinating and leading in service assessments as necessary to provide service design evidence to support the relevant points
* Collaborate with senior service designers across government to identify and design scalable, cross-government service design patterns and standards
* Grow our service design community within the design community of practice, building skills and developing our people to elevate this function
Key skills and experience

Essential skills and experience:

* A strong grounding and experience in user-centred design, from concept to final delivery.
*  Knowledge of what good end-to-end public services look like and how to design in an inclusive, accessible way.
*  Experience of making decisions across multiple connecting agile projects to meet user needs in the government context.
* The ability to absorb large amounts of conflicting information and use it to guide yourself and other designers in producing simple designs, removing complexity from services and solving problems.
* Creation and usage of service design artefacts, prototypes and re-usable templates, for example: service prototypes, service blueprints, experience and user journey maps, problem framing and creating problem statements. You select the right artefact given the context of your work.
* Creation, planning and facilitating workshops
* Using your expert practitioner skills, you can also guide others through the process of creating a service prototype, and provide expert critique of the teams method and work. Experience of iteratively establishing service design patterns, and teaching other designers and related disciplines how to use them.
* The ability to identify and understand constraints across multiple projects and can communicate these and work within them.
* Storytelling - create stories that communicate the value of your team’s work for customers, senior stakeholders and other Land Registry teams and departments

Desirable skills and experience:

* Using the GOV.UK prototype kit.
* Experience of planning service design activities on complex digital transformation projects