Had enough of seeing your colleagues through a screen? London is where you can collaborate with our community of Support Engineers.
You + The Challenge
You're a knowledgeable IT Support Engineer and have developed some great skills having worked in the technology industry, providing technical support.
This means you're pretty caught up when it comes to taking ownership of tickets allocated to you and managing them through resolution or escalation.
You're all about being able to ensure SLAs (Service Level Agreements) are met and so troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints, reporting client facing risks and customer feedback.
Just as a reminder, you're not alone here, you've got a team by your side (literally, too!)
This means that you reside in the UK, are a team player open to collaboration remotely but mostly onsite, ensuring personal and team objectives are achieved and, will provide further guidance when needed - is this the kind of growth and activity you're looking for?
These are some of your areas of expertise and where you will be able to showcase your IT skills:
You thrive in a fast-paced environment, where there is constant activity, enabling you to prioritise, work to deadlines and put your excellent customer relations skills to the test. Challenges are oncoming - are you ready for that?
Us + Our Mission
Content+Cloud is a leading UK-based cloud services, digital transformation and managed services provider.
With a strong focus on Microsoft solutions, the business boasts 4 MVP (Most Valuable Professionals), 16 Microsoft Gold Certifications, and we are the most-awarded Microsoft partner in the UK.
Not only that but we are one of the world's top managed service providers, winners of the UK Cyber Security Excellence Awards 2021, and we have a whole host of other awards and accreditations to our name.
You + Your Application
Hitting that apply button. Your CV isn't up to date? Not a problem, what you currently have at hand is perfectly fine, anything else can be discussed afterwards.
You can count on us to respond!
nThis role attracts a day rate of up to £300 - inside IR35
All recruitment and selection for Content+Cloud is guided by the principles of our Employment Equity Plan.